IT Delivery Center Head India

 Eurofins Scientific  is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 62,000 staff across a network of more than 1000 independent companies in over 61 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. In 2024, Eurofins generated total revenues of EUR ‚ 7 billion, and has been among the best performing stocks in Europe over the past 20 years.The ideal candidate will be an exceptional  people leader  with strong  business acumen  and  business transformation  capabilities. This role is critical to reimagine service delivery, building transversal technology capabilities, enabling innovation, and aligning IT with broader business objectives.
The successful candidate will spearhead cultural, organizational, and operational changes, evolving the IT Delivery Centre into a value-driven organization.This is as well a hands-on leadership role requiring deep operational oversight, efficient resource management, and a strong focus on service excellence and compliance. The position will report to the Global Head of IT Delivery Centres and be a key member of a global network of delivery hubs. Key Responsibilities: 

 Strategic Transformation & Vision 

Define the GCC"™s strategic value proposition, aligning capabilities with enterprise-wide business and technology goals.

Lead transformation efforts across people, processes, technology, and culture.

 Stakeholder Management 

Act as the primary liaison between the GCC and global business and technology stakeholders.

Build strategic partnerships across business units to ensure the GCC delivers measurable business impact.

Define and manage delivery of services, ensuring that all SLAs are met, and proactively identify opportunities to expand the scope of internal services.

 People Leadership & Talent Management: 

Lead, mentor, and inspire a diverse team of senior leaders, managers, and associates, fostering a high-performance, collaborative culture.

Manage talent acquisition, training, and retention strategies, building a skilled workforce aligned with the defined strategy.

Cultivate employee engagement, promote a positive organizational culture, and create a high level of employee satisfaction and commitment.

 Innovation & Continuous Improvement 

Drive automation, standardization, and agile/DevOps practices.

Leverage emerging technologies (AI/ML, cloud, data platforms) to build digital capabilities, enhance efficiency, accelerate delivery, and optimize IT operations.

Establish innovation hubs and incubators within the GCC and scale-up diffusion of innovation through Centers of Excellence (CoEs) for key technologies and processes.

 Performance & Risk Management 

Define, monitor and reports KPIs to measure success, agility, and value creation.

Ensure operational excellence, quality assurance, compliance, and security standards.

Oversee resource allocation, workforce planning, and capacity management to optimize operations and meet internal client demands.

Promote alternative delivery channels to promote sustainable internal / external competition

Drive operational excellence in talent acquisition, primary lever to sustain the existing IT Delivery Centre model

  6. Financial & Budget Management: 

Develop and manage the annual budget for the delivery centre, ensuring that financial targets are met.

Monitor financial performance, manage costs, align benefits with Eurofins market positioning, implement frugality initiatives without compromising quality or timelines.

  7. Compliance, Risk & Governance: 

Ensure adherence to local and global regulatory requirements, including labor laws, data privacy, and industry-specific standards.

Lead risk management efforts, implementing strategies for business continuity and mitigation of operational risks.

Ensure alignment with other Eurofins entities inclusive the National Service Centres in shared initiatives and compliance efforts.

 Qualifications 
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

10-12 years of experience in senior management roles, with  proven track record of successful GCC establishment  and a strong background in  people management ,  general administration , and  operations management .

Strong expertise in  business transformation  and change management.

Experience in talent acquisition and the India IT talent market.

Excellent People Management skills with a strong commitment to customer service excellence.

Strong knowledge of software development processes.

Experience of setting, adhering to and achieving/exceeding SLAs.

Should be flexible to work in the different time zone to support the priority stakeholders across different geographies.

 Education/Experience: 

Bachelors or Masters degree in Computer Science, or Information Technology, or Business Administration or Operations Management.

 Desired Attributes: 

A hands-on leader with the ability to manage both strategic execution and daily operations.

A people-first approach, focused on employee development, engagement, and retention.

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities with efficiency.

Action-oriented and able to turn strategic plans into measurable outcomes through detailed execution.

Strong focus on operational efficiency and process improvement.

Strong analytical background