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Clarivate
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IP Admin SME (Trademark)

IP Admin SME (Trademark)

Clarivate

3 - 8 years

7 - 8 Lacs

Noida

Posted:2 days ago| Platform:

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Skills Required

Training RCA Root cause analysis Administration Usage Intellectual property Client engagement Transition MS Office Powerpoint

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for an IP Admin SME to join our Trademark IP Admin team in Noida. This is an amazing opportunity to work with Trademark Clients. The colleague will be reporting to the Manager/Sr. Manager. We have a great skill set in Intellectual Property domain and we would love to speak with you if you have skills in Trademark domain.

About You - experience, education, skills, and accomplishments

Bachelor s degree & Minimum 3 Years experience in IP Trademark
P1 & P2 are eligible to apply & rating should be achieved and above.
Exceptional Trademark domain expertise, experience to work on different IPMS is added advantage and preferable
Client Centricity and strong relational skills to work cohesively with cross functional services
IPMS Product Knowledge and familiar to usage of 3rd party IP databases
Excellent written & verbal communication skills
Knowledge of IP products & laws
Proficiency in Microsoft office suite programs, including PowerPoint, Word, Excel, Outlook, etc

What will you be doing in this role?

Address all customer requests and issues to satisfactory conclusion
Escalate critical client issues to reporting manager and perform Root Cause Analysis (RCA)
Ensure periodic Quality reviews and provide recommendations to optimize the existing process
Value additions to the existing processes and help clients achieve their business objectives
Adhere to all internal and external deadlines
Ensure all process documents are current, and updates are implemented without any gaps

About the Team

This position exists to drive client engagement and business growth cohesively. The main purpose of this role is to understand the client needs and recommend best possible service offerings within Filing & prosecution (F&P). Onboarding and successful transition of new clients and services and to ensure seamless transition from Business Take-On (BTO) to Business as Usual (BAU). The position is also responsible for coming up with self-improvement initiatives to drive client delight, building capability within the limits of functional policies and guidelines.

Hours of Work

5 days working - Monday to Friday
Full-time Permanent Role
Shift - 9 hours including break

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IP Admin SME (Trademark)