International Voice Process Executive- Experienced

1 - 5 years

1 - 4 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title:

English Proficiency Level: B2/C1*

Key Responsibilities:

  • Handle inbound/outbound international calls in a professional manner
  • Resolve customer queries and provide appropriate solutions within the specified time
  • Maintain call quality standards and customer satisfaction
  • Document all call information accurately in the system
  • Follow communication scripts when handling different topics

Requirements:

  • Strong verbal communication skills in English
  • Experience in a BPO or international voice process preferred
  • Ability to work night shifts and handle pressure
  • Basic computer knowledge and typing skills
  • High school diploma or equivalent (Bachelors degree preferred)

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