International Voice Process Agent

0 - 31 years

0 Lacs

Posted:1 month ago| Platform: Apna logo

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Work Mode

Remote

Job Type

Full Time

Job Description

We are seeking energetic and customer-focused International Voice Process Agents to join our team. In this role, you will handle inbound/outbound calls to support our international clients. You must have excellent English communication skills, a customer-first mindset, and the ability to work in a dynamic, fast-paced environment. Key Responsibilities: Handle inbound and/or outbound international calls. Resolve customer issues, queries, or complaints with empathy and professionalism. Provide accurate information and appropriate solutions in a timely manner Maintain a high level of product/process knowledge to assist customers effectively Meet or exceed daily/weekly performance targets (AHT, CSAT, FCR, etc.) Document all call information according to standard operating procedures Follow communication scripts when handling different topics

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