8.0 - 13.0 years

30 - 40 Lacs

Pune, Bengaluru

Work from Office

Applications Developer We are seeking a skilled Applications Developer to design, develop, and maintain advanced contact center solutions. The ideal candidate will have a strong background in web development, telephony integration, and AI-driven applications, with proficiency in JavaScript, Python, React.JS, HTML/CSS, Twilio, Cisco CVP Call Studio, ICM Scripting, SQL, AI technologies using Google/Azure. Key Responsibilities: Design, develop, and support contact center applications and workflows using Twilio, Cisco CVP Call Studio, and ICM scripting. Integrate Twilio SMS and Chat interfaces into agent platforms such as Cisco Finesse and Twilio Flex. Develop custom applications and automations using JavaScript, Python, HTML/CSS, and SQL. Implement and maintain AI-driven solutions, including chatbots and speech analytics, to enhance customer interactions. Collaborate with cross-functional teams to gather requirements and deliver scalable solutions. Troubleshoot and optimize performance, reliability, and data flow across all integrated systems. Qualifications: Bachelors degree in Computer Science, Engineering, or a related field, or equivalent professional experience. 8 -10+ years of hands-on experience developing and supporting contact center solutions using Google/Azure. Proficiency in JavaScript, Python, HTML/CSS, React.JS and SQL. Experience with Twilio (SMS, Voice, Chat) and its APIs. Strong knowledge of Cisco CVP Call Studio and ICM scripting. Familiarity with integrating contact center platforms with CRMs like Salesforce and HubSpot. Understanding of call flows, CTI, agent desktop customization, and contact center data structures. Preferred Skills: Experience with Salesforce Service Cloud Voice and Agent Desktop APIs. Working knowledge of Calabrio reporting and transcription APIs. Familiarity with contact center AI tools (e.g., speech analytics, chatbots, NLP engines). Background in Agile or DevOps environments with CI/CD experience. Strong documentation and communication skills for technical and non-technical stakeholders.

Posted 1 week ago

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Lead Administrator - L2 Wipro

8 - 10 years

8 - 12 Lacs

Bengaluru

Work from Office

About The Role PCCESolid hands-on experience required on PCCE components like ICM, PG, CVP, CTI, Finesse, CUIC. Infrastructure Project DeliveryShould have experience in areas like VoIP, Contact Center, PCCE. Google CCAIShould have deep technical understanding. ? ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, Finesse, VoIP, and PCCE. Contact Center Express ScriptingStrong knowledge required. Tools ExpertiseRTMT (Real-Time Monitoring Tool), SolarWinds, etc. Upgrades, Migrations, and Capacity PlanningAssist for Cisco Contact Center solution. ? SkillNetwork Voice Admin LocationBengaluru Rate including mark up - 200 K/M - 220 K/M. ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Network Voice Admin. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Posted 2 months ago

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