Posted:1 week ago|
Platform:
On-site
Full Time
Provide top-tier customer service and resolve issues via inbound/outbound calls.
Respond to customer inquiries with professionalism and efficiency.
Troubleshoot and resolve customer concerns, ensuring their satisfaction.
Maintain a positive, empathetic, and professional attitude at all times.
Meet or exceed call handling and customer satisfaction targets.
Follow company processes and protocols for managing customer interactions.
Escalate unresolved issues as per company procedures.
Collaborate with the team to ensure continuous service improvement.
Excellent verbal communication skills in English (knowledge of additional languages is a plus).
Strong problem-solving and critical-thinking abilities.
Ability to work under pressure and meet targets.
WATERLEAF CONSULTANTS (P) LTD.
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