Head Trainer

Role & responsibilities

This position involves extensive travel across the assigned region to ensure consistent training delivery, performance evaluation, and implementation of learning initiatives.

Key Responsibilities:

1. Training Delivery & Execution Implement training programs for store teams, BAs, and new hires across the region. Deliver engaging sessions on product knowledge, sales techniques, service behavior, and makeup application. Conduct a mix of classroom, virtual, and on-floor training to drive behavior change and skill enhancement. Collaborate with external brand trainers to schedule and deliver product-specific trainings.

2. Staff Coaching & Performance Evaluation Monitor key sales KPIs (e.g., conversion rate, AOV, UPT) and design training interventions accordingly. Conduct regular on-ground evaluations of store staff and provide constructive feedback. Track BA productivity, grooming, service quality, and recommend improvement actions where necessary. Ensure effective onboarding training for all new staff in the region.

3. Content Creation & Customization Develop training content related to beauty categories, brand storytelling, customer service, and product usage. Work with brand training teams to source content for Top 20 brands in-store. Localize training content based on regional trends and customer profiles.

4. Training Administration & Reporting Maintain accurate records of all training sessions conducted and staff trained. Share weekly/monthly training reports with central L&D and operations teams. Monitor staff engagement with e-learning platforms/LMS, ensure assessment completions and certification status.

5. Market Intelligence & Feedback Stay informed about current beauty industry trends, product innovations, and customer preferences. Collect feedback from store teams and customers on product performance, training needs, assortment gaps, etc. Act as a bridge between the operations and brand teams to relay training and performance insights.

Candidate Profile:

7-10 years of training experience, preferably in premium/luxury beauty retail .Strong knowledge of beauty techniques including makeup application, skincare consultation, and product usage. Exposure to retail operations and customer service excellence. Excellent communication, facilitation, and interpersonal skills. Strong analytical thinking and ability to link training to business outcomes (KPIs).Working knowledge of Microsoft Office tools (PowerPoint, Word, Excel).Comfortable with virtual training platforms and e-learning tools. Willing to travel extensively within the assigned region. Preferred Traits: Passionate about beauty, wellness, and education. Energetic, approachable, and a natural motivator. Highly organized and self-driven, with a proactive mindset.