Head - Human Capital

General Responsibilities

• Interviewing and Recruiting potential candidates.
• Managing the overall process of performance appraisal of the Unit.
• Foster good rapport, promote team spirit and ensure effective two-way communication.
• Familiarizes and enforces local HR policies and procedures.
  

Specific Responsibilities

• To ensure that the company’s HR operational policies and processes are adhered to and continually improved.
• Plan and execute all activities concerning the sourcing & recruitment of staff, performance management, staff discipline, and HR administration.
• To coordinate departmental training and new hire resort orientation program.
• Implement corporate policies and procedures on compensation, incentive, bonus, and benefits.
• Continually assesses employee morale
• Oversee all matters related to staff accommodation, facilities, and transport.
• Coordinate, control and inspect employees’ accommodation, staff canteen, restrooms, etc. ensuring it is of the highest possible standard of cleanliness and comfort.
• Coordinate employee wellness and safety programs.
• Conduct needs analysis, develop, implement, and monitor training programs and materials.
• Assists HOD in the formulation of HR policies and procedures for their respective departments.
• Assists with and ensures that all procedures concerning promotion, transfer, and staff resignation are carried on as per the laid down Company policy and also within legal boundaries.
• Assists in developing and conducting management training on a variety of leadership and HR topics.
• Assists in overseeing the preparation of reports required by government agencies.
• Assist with planning, coordinating and executing employee activities and events, including town hall meetings, food festivals, annual picnic, wellness fair, farewell party, community services, employee of the month, leader of the month/quarter, and other staff incentives.
• Set up, monitor and nurture various committees for employee engagement programs.
• Responsible for implementation of POSH and resolving employee grievance if any.
• Maintain a positive relationship with staff/representatives and ensure any employee grievances are monitored and resolved.
• Liaises with individuals outside the hotel including, but not limited to, employee benefits representatives, attorneys, applicants, government officials, colleges and universities, competitors and other members of the local community
• Ensures clear lines of communication exist to disseminate information affecting employer-employee relations, employee activities and hotel policies and programs
• Prepares and submits periodic reports for management’s use following Corporate and government requirements, such as turnover reports, personnel inventories, absenteeism reports, health and safety, accident reports, etc.
• Maintains and updates files on employee records, legal documents, and other Personnel matters, efficiently and confidentially.
• Ensures all staff facilities are maintained in good order and meet the hotel’s cleanliness standards.
• Review hotel benefits and compensation levels in comparison with service sector competitors and make recommendations to ensure the hotel remains competitive within the local employment market as appropriate.
• Ensures that all Government Regulations regarding the labor Management are adhered to.
• Maintain excellent relations with local government agencies, in particular, the Labor Department.
• Represent the management in all employee-related disciplinary/termination/ court cases.
• Maintains hotel Disciplinary Procedures, conducts disciplinary meetings and completes the necessary documentation as necessary.
• Prepares and proposes the HR departmental annual budget.
  

JOB SPECIFICATION

Knowledge & Skills

• Able to architect HR strategies aligned with the resort's goals
• Knowledge of HR systems and databases
• In-depth knowledge of labor law and HR best practices
• Proven working experience as HR manager
• Proficient in MS Office
  

Disposition /Personality

• People and result oriented
• Ability to perform effectively when there are pressure peaks
• Willing and able to work in different shifts and extra hours on occasions to complete tasks
• Excellent, negotiation and presentation skills
• Reliable & Self Motivated