Hardware Diagnostics Specialist

Kazam is an agnostic EV charging software platform aimed at building India's largest smart and affordable charging network. With over 11,000+ devices onboarded, Kazam supports various entities such as fleets, CPOs, RWAs, and OEMs by providing a comprehensive software stack that includes a white-label app, API integrations, load management, and a charger monitoring dashboard. The platform caters to both Kazam and OCPP-enabled chargers, enabling partners to operate a hassle-free business and connect with a growing network of 50,000+ EV drivers for enhanced utilization. We are seeking a Hardware Diagnostics Specialist who is technically proficient and detail-oriented to assist in the analysis and support of field returns, defective units, and customer-reported issues. The ideal candidate will collaborate closely with customer support, quality, and engineering teams to conduct root cause analysis (RCA), component-level debugging, and provide design feedback to enhance EV charger hardware. Responsibilities include: - Conducting detailed hardware diagnostics on returned or failed EV chargers to identify root causes for failures. - Recreating customer-reported issues using lab equipment to validate hardware functionality under simulated conditions. - Utilizing oscilloscopes, multimeters, power supplies, and diagnostic tools for component-level debugging of PCBs, power modules, and embedded controllers. - Logging findings in structured diagnostic reports and maintaining a failure database to monitor trends and common issues. - Collaborating with hardware design, firmware, and product teams to share diagnostic insights and recommend design or manufacturing enhancements. - Supporting the implementation of Corrective and Preventive Action (CAPA) processes and providing feedback for process improvements to quality and production teams. - Translating technical root cause findings into actionable feedback for customer-facing teams to effectively communicate resolutions. Requirements: - Bachelor's degree in Electrical/Electronics Engineering or a related field. - 2+ years of hands-on experience in hardware testing, debugging, or repair, preferably in EV, power electronics, or IoT industries. - Proficiency in lab tools like oscilloscopes, power analyzers, and test jigs. - Ability to analyze PCB schematics, interpret firmware logs, and perform board rework/soldering. - Familiarity with communication protocols such as CAN, RS485, and Ethernet. - Understanding of high-voltage safety practices. - Strong documentation and communication skills. - Willingness to work in lab/field environments as required. Preferred Qualifications: - Experience with EV chargers, AC/DC conversion, or onboard diagnostic systems. - Exposure to debugging embedded systems and reading UART logs or diagnostic traces. - Knowledge of quality systems and tools like 5 Whys, FMEA, or 8D problem-solving. - Familiarity with version control (e.g., Git), Postman, or basic firmware flashing tools.,