Happiness Ambassador

Blue Ocean Corporation

1 - 3 years

1 - 5 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Training Corporate training Retail Database Customer service Customer experience Management Service quality Monitoring CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

[{"Salary":null , "Remote_Job":false , "Posting_Title":"Happiness Ambassador" , "Is_Locked":false , "City":"New Delhi" , "Industry":"Training" , "Job_Description":"

Conduct regular feedback calls to students to gather improvement inputs.
Manage and resolve student complaints efficiently through the CRM system.
Ensure timely coordination with relevant departments for resolution and closure of reported issues.
Make birthday calls to students as part of personalized engagement initiatives.
Deliver classroom presentations for both retail and corporate training batches, including in-person sessions.
Accurately record and update all student communications into the CRM module.
Maintain and update the student database, ensuring accuracy and completeness.
Liaise with internal departments to organize and execute webinars, ensuring seamless delivery.
Prepare and routinely update training calendars, coordinating with students across all batches.
Conduct follow-up calls with alumni to track career progression and collect feedback.
Provide call-handling support during staff absences and redirect inquiries to appropriate departments as needed.

Requirements
Minimum of 5 years\u2019experience in customer service or client-facing roles.

Strong verbal and writtencommunication skills with the ability to engage customers professionally.

Proven ability to resolveissues efficiently while demonstrating empathy, patience, and sound judgment.

Skilled in managing multipleinteractions, prioritizing tasks, and maintaining service quality underpressure.

Ability to collaborate withcross-functional teams and contribute to continuous service improvement.

Adept at handling conflictand de-escalating situations while representing the brand with integrity andprofessionalism.

Familiarity with CRM toolsand data-driven approaches to monitor feedback and enhance customer experience.

More Jobs at Blue Ocean Corporation

Digital Marketing Officer

Pune, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Senior Zoho Developer

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

5.0 - 10.0 yrs

INR 7 - 12 Lacs

Sales Associate (Tele) - Pune

Pune/Pimpri-Chinchwad Area

25.0 - 25.0 yrs

Salary: Not disclosed

Manager - Sponsorship Sales

Delhi Cantonment, Delhi, India

25.0 - 25.0 yrs

Salary: Not disclosed

Accounts Officer

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

2.0 - 7.0 yrs

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.