0.0 - 2.0 years

0 - 2 Lacs

Pune, Maharashtra, India

On-site

Key Responsibilities: Handle customer inquiries via phone, email, chat, or social media Provide accurate, valid, and complete information by using the right tools/methods Resolve product or service issues by clarifying the customer's complaint and determining the root cause Process orders, forms, applications, and requests Maintain records of customer interactions and transactions Follow communication procedures, guidelines, and policies Escalate unresolved issues to appropriate internal teams Stay updated on product knowledge and system updates Ensure customer satisfaction and provide professional customer support Required Skills and Qualifications: High school diploma or equivalent; bachelor's degree preferred Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and interpersonal skills Ability to multitask, prioritize, and manage time effectively Basic computer literacy

Posted 1 week ago

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