Guest Relations Executive/Front Office Executive For Mall -Hyderabad

Location:

Experience:

Salary:

Gender:

Age Limit:

Reporting To:

Job Summary

Guest Relations Executive (GRE)

Key Responsibilities

• Customer Engagement:

• Greet and assist shoppers courteously at entry points, help desks, and common areas.
  
• Handle queries related to stores, events, offers, facilities, and directions.
  

• Daily Operations Support:

• Monitor cleanliness, signage, and functioning of amenities across the mall.
  
• Coordinate with housekeeping, security, and technical teams for quick issue resolution.
  

• Feedback & Escalation:

• Gather visitor feedback and report complaints or incidents to management promptly.
  
• Follow up to ensure satisfactory resolution.
  

• Event & Promotion Support:

• Assist with setup, customer flow management, and guest handling during mall events or seasonal promotions.
  

• Lost & Found Handling:

• Maintain proper records of lost & found items and coordinate returns to rightful owners.
  

• Reporting & Documentation:

• Maintain logs of guest inquiries, incidents, and daily visitor counts as required.
  

Candidate Profile

• Experience:

  2 to 4 years in guest relations, front office, mall operations, or customer service

• Industry Preference:

  Retail, Hospitality, Shopping Malls, Airports, or Service Sectors

• Age:

  Below 34 years

• Gender:

  Open to Male/Female candidates

Skills & Attributes

• Excellent communication and interpersonal skills
  
• Well-groomed, presentable, and confident in customer-facing roles
  
• Basic understanding of mall operations and service standards
  
• Calm under pressure with strong problem-solving ability
  
• Proficiency in English, Hindi, and Telugu preferred
  

Education

• Graduation in any discipline (Hospitality or Retail Management preferred)
  

Working Conditions

• Willing to work in rotational shifts, weekends, and public holidays
  
• Uniform and grooming standards to be maintained at all times

• They have a Six Weekly Off Policy. It could be Any Day.