Group Manager - UK Operations (Insurance Claims) - Bengaluru

Group Manager - UK Operations (Insurance Claims) - Bengaluru

An exciting opportunity for a seasoned operations leader to head large-scale UK motor insurance claims operations. This role involves managing a 100+ FTE team, driving performance, ensuring regulatory compliance, and leading strategic initiatives in a fast-paced, client-centric environment.

Your Future Employer

A leading global business process management company known for innovation, analytics, and digital transformation. The organization partners with Fortune 500 clients across sectors including Insurance, Banking, Healthcare, Travel, and more enabling operational excellence and business efficiency.

Responsibilities

• Leading end-to-end operations for UK motor insurance claims with a team of 100+ FTEs.
• Overseeing Bodily Injury and Motor Claims processes while ensuring SLA and compliance adherence.
• Managing senior stakeholders and external partners including legal entities and clients.
• Driving operational performance, capacity planning, and workforce optimization.
• Leading transformation, automation, and process improvement initiatives.
• Coaching and mentoring senior team leads and managers for performance excellence.
• Monitoring KPIs, conducting root-cause analysis, and implementing action plans.
• Ensuring strict compliance with UK insurance regulations and internal governance frameworks.

Requirements

• Graduate degree in Business Administration, Insurance, or related discipline.
• 10+ years of experience in operations management within the insurance domain, with at least 3 years in a leadership role managing large teams.
• Deep expertise in UK motor insurance claims (including bodily injury claims).
• Strong command over process improvement methodologies, stakeholder management, and digital tools.
• Excellent interpersonal, analytical, and leadership skills.
• Proven track record in leading high-performing teams and transformation programs.

Whats in it for you?

• Leadership role with high visibility and decision-making authority.
• Opportunity to lead strategic projects and drive digital transformation.
• Exposure to global insurance operations and best practices.
• Be part of a growth-oriented, innovation-driven environment.

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