Global Service Desk Manager

Request No:

DESIGNATION:

DESCRIPTION:

• Must Have:
• Client relation management,
• Operations management,
• People and Performance management,
• Budget / cost pyramid management,
• Transition management,
• Provide cross functional support.
• Should have good People Management skills.
• Should exhibit good Client Relations skills.
• Should display Interpersonal skills.
• Must have Problem-solving and Analytical skills.
• Should be proficient with Microsoft Excel reporting and Microsoft PowerPoint presentations.
• Should be Self-motivated and capable of motivating Team/Colleagues
• Good knowledge of Incident Management and Reporting tools.
• Good to Have:
• Ensure client value creation,
• Maintain good rapport with clients,
• Participate in client meeting and client reviews,
• Manage client communications including knowledge transfers,
• Show case service desk capabilities to prospective clients.
• ITIL Foundation, ITIL Intermediate, PMP, Prince etc.
  

KRA:

• Must Have:
• Client relation management,
• Operations management,
• People and Performance management,
• Budget / cost pyramid management,
• Transition management,
• Provide cross functional support.
• Should have good People Management skills.
• Should exhibit good Client Relations skills.
• Should display Interpersonal skills.
• Must have Problem-solving and Analytical skills.
• Should be proficient with Microsoft Excel reporting and Microsoft PowerPoint presentations.
• Should be Self-motivated and capable of motivating Team/Colleagues
• Good knowledge of Incident Management and Reporting tools.
• Good to Have:
• Ensure client value creation,
• Maintain good rapport with clients,
• Participate in client meeting and client reviews,
• Manage client communications including knowledge transfers,
• Show case service desk capabilities to prospective clients.
• ITIL Foundation, ITIL Intermediate, PMP, Prince etc.
  

DEPARTMENT:

Experience:

QUALIFICATION:

SKILL:

EMPLOYMENT TYPE:

LOCATION: