Field Service Supervisor

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy, safety, security, air travel, productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18, 000 employees globally.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran statusAs a Field Service Supervisor here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our field service operations, directly impacting customer satisfaction and loyalty.

As the Field Service Supervisor, your leadership, strategic mindset, and commitment to customer satisfaction will have a direct impact on the success of our field service operations, the satisfaction of our customers, and the growth of the organization. Join us at Honeywell and make a difference in creating a safer, smarter, and more sustainable world.

YOU MUST HAVE

• Minimum of 5 years of proven experience in field service management or a similar role
• Strong technical knowledge and understanding of relevant technologies
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience in driving process improvements and implementing best practices
• Strong problem-solving and decision-making abilities

WE VALUE

• Previous industry experience
• Excellent communication skills
• Demonstrated ability to influence at varying levels across the organization
• Demonstrated ability to operate independently
• Ability to use experience to appropriately apply the established standards
• Demonstrated ability to effective manage a team
• Previous customer service experience

YOU MUST HAVE

• Minimum of 5 years of proven experience in field service management or a similar role
• Strong technical knowledge and understanding of relevant technologies
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience in driving process improvements and implementing best practices
• Strong problem-solving and decision-making abilities

WE VALUE

• Previous industry experience
• Excellent communication skills
• Demonstrated ability to influence at varying levels across the organization
• Demonstrated ability to operate independently
• Ability to use experience to appropriately apply the established standards
• Demonstrated ability to effective manage a team
• Previous customer service experience

Managing a portfolio of contracts within the location. To lead a team of Field Service Supervisors and Field Service Technicians in partnership with Honeywell sub-contractors to deliver planned and reactive maintenance service in compliance with contract KPIs, SLAs and Honeywell and Customer requirements. Typical services covered are:

BMS Controls
Chillers
Fire alarm and detection systems
Security and access control systems
Access and CCTV systems

Experience in building services. Thorough knowledge of field service operations and financial processes.
Supervisory knowledge with demonstrated ability to lead a team. Organizational Skills - The ability to prioritize tasks and deal with lots of conflicting priorities at any one time. Presentation Skills - The ability to present both internally and externally when required. Financial Skills - The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved. Operational Analysis The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships. Decision Making - The ability to make considered and effective decisions and take clear action to address issues. Execution - The ability to mobilize resources and develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments. Risk Management - The ability to understand the implications and assess the appropriate degree of acceptable risk and take actions to minimize risk. Customer Relationship Management - The ability to build and maintain effective relationships with customers based on trust and mutual understanding. Change Leader - The ability to embrace change and guide the team through periods of change in a positive and proactive way. Delegation - The ability to achieve results through the transfer of decision making authority and task accountability to appropriate direct reports setting clear time scales and deliverables and providing ongoing appropriate support and feedback. Coaching and Developing Others - The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies. Influencing/Persuasion - The ability to gain other people s buy in to a course of action by communicating ideas with conviction, selling the benefits of the proposal and using compelling logic. Communication - The ability to engage employees by providing relevant information in a timely manner using clear and compelling messages and by listening to and valuing input from employees. Drive for Results - The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking.

Managing a portfolio of contracts within the location. To lead a team of Field Service Supervisors and Field Service Technicians in partnership with Honeywell sub-contractors to deliver planned and reactive maintenance service in compliance with contract KPIs, SLAs and Honeywell and Customer requirements. Typical services covered are:
BMS Controls Chillers Fire alarm and detection systems Security and access control systems Access and CCTV systems

Experience in building services. Thorough knowledge of field service operations and financial processes.
Supervisory knowledge with demonstrated ability to lead a team. Organizational Skills - The ability to prioritize tasks and deal with lots of conflicting priorities at any one time. Presentation Skills - The ability to present both internally and externally when required. Financial Skills - The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved. Operational Analysis The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships. Decision Making - The ability to make considered and effective decisions and take clear action to address issues. Execution - The ability to mobilize resources and develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments. Risk Management - The ability to understand the implications and assess the appropriate degree of acceptable risk and take actions to minimize risk. Customer Relationship Management - The ability to build and maintain effective relationships with customers based on trust and mutual understanding. Change Leader - The ability to embrace change and guide the team through periods of change in a positive and proactive way. Delegation - The ability to achieve results through the transfer of decision making authority and task accountability to appropriate direct reports setting clear time scales and deliverables and providing ongoing appropriate support and feedback. Coaching and Developing Others - The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies. Influencing/Persuasion - The ability to gain other people s buy in to a course of action by communicating ideas with conviction, selling the benefits of the proposal and using compelling logic. Communication - The ability to engage employees by providing relevant information in a timely manner using clear and compelling messages and by listening to and valuing input from employees. Drive for Results - The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking.