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10.0 - 14.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Senior Manager/Manager in Learning and Development (L&D), you will play a crucial role in overseeing all aspects of the L&D function concerning employee development and training within the organization. Your key responsibilities will revolve around collaborating with the Leadership team to identify, design, and execute training initiatives for the entire organization. This includes evaluating the effectiveness of training programs and taking necessary actions to ensure alignment with the organization's goals. Additionally, you will be tasked with implementing industry best practices in retail, particularly focusing on enhancing customer service, boosting sales performance through techniques like upselling and cross-selling. Utilizing HRMS platforms for the deployment of learning management systems will be a core part of your role. You will be instrumental in training employees on delivering exceptional customer service, fostering a positive customer-centric environment, and guiding them on behaviors that contribute to outstanding customer satisfaction. Your expertise in employing effective training methodologies will be critical in ensuring that employees grasp customer service concepts and exhibit the necessary skills to enhance customer experience. Furthermore, you will be responsible for coordinating various training programs, identifying participants, addressing performance gaps, and collaborating with managers to design and implement tailored training interventions to enhance overall performance. Aligning existing training programs with key business metrics to drive meaningful business impact will be essential. In addition, you will spearhead the development of an internal team of trainers for continuous employee development, as well as engage with external agencies to fulfill specific training requirements. Your role will also involve collecting feedback on training initiatives and refining training materials to ensure their effectiveness. Ideally, you should hold a degree in Hotel Management coupled with a minimum of 10 years of hands-on operational and L&D experience in the Hospitality industry. Candidates with multilingual proficiency and a willingness to travel extensively across South India will be given preference, considering the regional scope of the role.,
Posted 1 day ago
2.0 - 6.0 years
0 Lacs
ahmedabad, gujarat
On-site
Applied Software Pvt. Ltd. is a software product company located in Ahmedabad specializing in products for the investment and wealth management (WealthTech) industry. Our flagship product, WealthSpectrum, is utilized by prestigious global private banks, financial institutions, and investment managers. We pride ourselves on collaborating with esteemed industry leaders and highly regarded clients, focusing on developing user-friendly, stable, and dependable software solutions. We are currently looking for a dedicated Customer Success Specialist to lead our customer relations efforts for our software product tailored to the investment and wealth management sector. This pivotal role will involve establishing and nurturing strong relationships with our clients, gaining insight into their specific requirements, and ensuring their satisfaction and success with our product. Key Responsibilities: - Cultivate and maintain robust client relationships to promote loyalty and retention - Conduct regular client check-ins to solicit feedback and address any concerns - Act as the primary point of contact for clients, ensuring timely and effective resolution of queries or issues - Coordinate User Acceptance Testing (UAT), manage issue resolution, and plan go-live schedules - Advocate for client needs and collaborate internally to enhance the overall client experience If you are passionate about customer success and interested in this opportunity, please submit your resume detailing your education, experience, and current compensation to careers@wealthspectrum.com. The positions are based in Ahmedabad.,
Posted 2 days ago
0.0 - 4.0 years
0 Lacs
delhi
On-site
As a Game Designer specializing in UI/UX & Game Systems, you will be responsible for designing engaging gameplay systems, core loops, and monetization models. Your role will involve creating UI/UX wireframes and prototypes, and contributing to the visual direction of the game. Collaboration with developers, artists, and product leads will be essential to bring creative ideas to life through playable experiences. Additionally, you will conduct playtests, gather feedback, and work on refining the overall player experience. To excel in this role, you should have a passion for mobile games and a deep understanding of what captivates players. Whether you are a fresh graduate or a seasoned industry professional, your creativity and drive are more important than your level of experience. Previous involvement in game projects, regardless of whether they were personal, academic, or professional, will be advantageous. Proficiency in tools such as Figma, Unity (even for basic prototyping), or other design software is essential. An eye for game feel, player experience, and design finesse will set you apart as an ideal candidate for this position.,
Posted 4 days ago
3.0 - 7.0 years
0 Lacs
noida, uttar pradesh
On-site
You are a dynamic and technically adept Pre-Sales & Training Expert at Cybernetyx, a pioneering AI technology company revolutionizing the Education and Enterprise sectors with innovative solutions developed in India. Your role is crucial in delivering compelling product demonstrations and creating engaging training materials to empower internal teams, partners, and customers. Your exceptional communication and presentation skills, technical aptitude, and instructional design capabilities will be instrumental in driving product understanding, adoption, and success post-sale. In your role, you will conduct tailored product demonstrations for prospective clients and partners, showcasing the value proposition and technical capabilities of Cybernetyx AI solutions. You will develop a deep understanding of product positioning, key differentiators, and the competitive landscape to effectively address inquiries and objections during the sales process. Additionally, you will create engaging product update videos and materials, own the communication strategy, and disseminate product updates and release notes to partners and customers. Designing, creating, and maintaining high-quality training and pre-sales materials for various audiences will be a key responsibility. You will deliver engaging training sessions on product features, benefits, use cases, technical configuration, and competitive positioning. Working closely with Product and Engineering teams, you will translate complex technical details into easily understandable benefits and value propositions for both technical and non-technical audiences. Equipping Sales teams, Pre-Sales counterparts, and channel partners with the knowledge, resources, and skills required to effectively position, demonstrate, and sell Cybernetyx AI solutions is essential. You will organize and maintain a central repository for all pre-sales support, product communication, and training materials. Defining and tracking metrics to assess the impact and effectiveness of demonstrations, training programs, and communication initiatives will help in continuously improving materials and product understanding. To be successful in this role, you should have a minimum of 3-5 years of experience in a customer-facing technical role within B2B SaaS, EdTech, or AI technology. Strong presentation, communication, and interpersonal skills are required, along with the ability to simplify complex technical concepts and articulate clear value propositions. A Bachelor's degree in a relevant technical or communications field or equivalent practical experience is preferred. Your strong organizational skills and ability to manage multiple projects simultaneously will be beneficial in this outcome-driven position.,
Posted 4 days ago
2.0 - 6.0 years
0 Lacs
nashik, maharashtra
On-site
We are seeking experienced, passionate, and motivated individuals to join our Sales team. Your primary responsibility will be to drive our business success by implementing a strong and sustainable sales strategy. Your responsibilities include conducting market research to identify selling possibilities and evaluate customer needs. You will actively seek out new sales opportunities through cold calling, networking, and social media. Maintaining and developing good relationships with customers through personal contact or meetings is crucial. Additionally, you will prepare and deliver appropriate presentations on products and services, create frequent reviews and reports with sales and financial data, and ensure the availability of licenses or stocks for sales and demonstrations. You must display efficiency in gathering market and customer information to enable negotiations regarding variations in prices, delivery, and customer specifications to your managers. Collaborating with team members, gathering feedback from customers or prospects, and sharing it with the internal team to achieve better results are also part of your role. Recording sales and order information and reporting the same to the internal team, as well as keeping track of buying trends and providing accurate feedback to the team, are essential tasks. The ideal candidate will have 2-3 years of proven work experience as a Sales Executive, good verbal and written communication skills, and strong business-related knowledge. A thorough understanding of marketing and negotiating techniques, self-motivation with a result-driven approach, and proficiency in working with MS Office are required. Hands-on experience with CRM software is an added advantage. Qualifications needed for this role include a Bachelor's degree in Engineering (any discipline) and an MBA in Sales & Marketing would be preferred.,
Posted 1 week ago
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