Experience Designer - UX [T500-19211]

About FM:

FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India located in Bengaluru is a strategic location for driving FM's global operational efficiency that allows them to leverage the country’s talented workforce and advance their capabilities to serve their clients better.

Role Title: Experience Designer

Position Summary:

Experience Designers are individual contributors working in collaboration with other designers, and under direction of the Principal Experience Designers and mentorship of Senior Experience Designers. An Experience Designers role is to contribute to the design and development of useful, usable, and compelling experiences for our users; external clients and internal employees. The Experience Designer supports cross-functional team throughout the research, design, and development cycle — including support of generative and evaluative research, visioning, creating user journeys and solution concepts, designing wireframes and prototypes, and ongoing measurement. Understanding of design processes and methodologies ranging from concept development to launch. Desires to further develop user experience (UX) knowledge and experience beyond core UX skills and reach full potential.

Job Responsibilities:

• Supports production and iteration design efforts, under the leadership of the Principal Experience Designers & Strategy Leads, and mentorship of Senior Experience Designers in collaboration with research and front-end developers to provide leverage and scale from experience design.
• Supports overall design partnership, including concept development, flows, sketches, storyboards, interaction, and interface design. Supports others to ensure viability and feasibility.
• Supports the creation of user-centered experience journey maps, service blueprints, and other key artifacts to articulate how business processes can be streamlined for partners and stakeholders.
• Contribute to research studies and share findings effectively with the team to gain buy-in and guide the team to make the right decisions (ex: Contextual Inquiry, User Interviews, Concept/Usability Testing, Synthesis)
• Support and participate in usability research to uncover user needs and pain points, with appropriate rigor in UX methodology to ensure our products satisfy our users.

Skill and Experience:

• 1 to 3 years of experience required to perform essential job functions.
• Additional Experience Qualifier (optional): User research, strategy, service design, jobs-to-be-done, design thinking, atomic design, front-end development — ideally in a large enterprise, preferably B2B. Experience in Insurance and / or other Financial Services is a plus.

• TOOLS / SKILLS:

  Solid knowledge of industry-standard research & design, sound design and data visualization tools (e.g. Figma, Adobe XD, Sketch, Axure, Qualtrics, etc.).
• Sound creative direction and visual communication skills.
• Understanding of the design process and methodologies ranging from concept development to launch within an Agile / Scrum context.
• Good communication, presentation, interpersonal, and analytical skills.
• Some understanding of usability issues of visual design systems. Practiced in rendering complex information in clear, easy-to-understand visual designs. Presentation of elements so information is easy to read, digest, and find.
• Some understanding of qualitative and quantitative research methods to uncover user needs.
• Elementary understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
• Basic skills in creating experience and service design maps, journeys and research reports to communicate actionable and prioritized insights.
• Some understanding in design methods and familiar with holistic customer-centric design process.
• Basic problem-solving skills and familiarity with technical constraints and limitations as they apply to designing for platforms, devices, and contexts.
• A basic practitioner of visual design, specifically for digital; strong visual design sensibility that balances aesthetics with functionality.
• Some basic analytical skills to conduct diagnosis of UX.

• EXPERIENCE:

  · Experience in one or more areas of core UX skills – user research, user experience strategy, interaction design, and interface design.

• Collaboration:

  Experience working with cross-functional teams, Product Owners, Designers, Technologists, and Subject Matter Experts to influence decisions based on user-centric design priorities.
• Experience in a diverse set of software (e.g. Figma, etc.)
• Some experience creating UX artifacts, including experience and service design maps, journeys, concept sketches and storyboards, interaction designs and screen flows, functional specifications, visual designs, and prototypes.
• Some experience creating, extending, and maintaining brand identity systems; proven ability to maintain brand coherence while pushing boundaries when needed.

Must Have Skills:

• UI/UX Design Expertise: Trained in enterprise software UI design, interaction design, and interface design.
• User Research: Skilled in conducting and applying user research to inform design decisions.
• Design Strategy: Ability to align design practices with business goals and user needs.
• Web & Mobile Design: Solid understanding of responsive design principles for both web and mobile platforms is preferred.

Education and Certifications:

• 4 Year / Bachelors Degree
• Design: UX Design, Visual Design, Interaction Design, Industrial Design, Graphic Design, Human-Computer Interaction, Information Science, Cognitive Science, Cultural Anthropology, Psychology, Behavioural Economics, a related field, or equivalent practical experience

Work location: