Executives

Position

Executive - Demand Specialist

Function, Responsibility Level

Operations, Executive

Reports to

Assistant Manager

Span of Control

Nil

Location

Pune

Permanent/ Temporary

Permanent

Successful incumbents will be responsible for making initial contact with responsible parties or their insurance companies to obtain contact information and payment status. The Demand Specialist will also review files prior to phone call to familiarize themselves with the claim. In addition, the Demand Specialist will match the collection data to prepare and mail collection packages to other insurance companies or responsible parties.

Essential Functions

. Ensure that the process transactions are processed as per Desktop procedures

. Ensure that the assigned targets are met in accordance with SLA and Internal standards

. Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence

. Ensure adherence to established attendance schedules

. Managing calendars and e-mails

. Makes outbound phone calls to other carriers to obtain pertinent information relating to the demand.

Performance parameters

. Productivity

. Quality / Accuracy

. Attendance

. Schedule Adherence

Any other essential function that may occur from time to time as directed by the Supervisor

Primary Internal Interactions

. AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.

. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance

. CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.

. Subject Matter Expert for the purpose of work thread related issues and escalated transactions

. QCA for the purpose of feedback and audit

. Trainers for the purpose of Pre-process and Process training

Primary External Interactions

. Making initial contactwith responsible parties or their insurance companies to obtain contact information and payment status

. Escalation teams at the client end for the purpose of seeking clarifications & answering queries

. SME / Trainers at the client end for training