E-Commerce Executive

We are seeking an experienced E-Commerce Executive to effectively manage our online sales and overall digital presence. The ideal candidate should possess a comprehensive understanding of e-commerce platforms, digital marketing strategies, and customer engagement techniques. Your primary responsibility will be to supervise the complete e-commerce lifecycle, starting from product listing to ensuring successful order fulfillment. Your duties will include: E-Commerce Management: - Supervising the daily operations of the e-commerce platform. - Ensuring accurate product listings, up-to-date prices, and well-maintained inventory levels. Product Presentation: - Optimizing product listings for increased visibility and enhanced conversion rates. - Collaborating with the content team to create engaging and precise product descriptions and images. Order Fulfillment: - Handling order processing, shipping, and returns to guarantee a smooth customer experience. - Coordinating with the logistics team to streamline delivery times and reduce errors. Customer Engagement: - Monitoring customer reviews and feedback, promptly addressing any issues that arise. - Implementing strategies to improve customer satisfaction and foster loyalty. Analytics and Reporting: - Analyzing e-commerce metrics and generating reports to monitor performance. - Providing valuable insights and recommendations for continuous enhancement. Marketplace Management: - Maintaining relationships with third-party e-commerce platforms. - Identifying opportunities to expand the brand's presence on additional marketplaces. Qualifications: - Minimum of 2 years of experience in eCommerce. - Graduation in any stream. - Strong analytical and problem-solving skills. - Excellent interpersonal skills and ability to work collaboratively. - Proficiency in Advanced Excel (VLOOKUP, HLOOKUP, Formulas, etc.). - Good written and verbal communication abilities. - Basic understanding of eCommerce and brand management. - Willingness to work flexible hours when required. This position is under the Digital Marketing department and is located in Pune, Maharashtra. For further inquiries, please contact us at careers@kaybeebio.com or call us at +91 7066036615.,