Deputy Vice President

As a Regional Collections Manager, your primary responsibility is to lead a team of Regional Managers to effectively conduct field collection processes and ensure the delivery of portfolio performance. You will be accountable for managing the portfolio performance across multiple due stages through Regional Collections Managers and ACMs, in alignment with the Operating Plan. It is essential to ensure the availability of appropriate infrastructure and resources for carrying out collections as per the operating plan. In this role, you will be required to formulate collection strategies for the zonal cluster based on market dynamics, portfolio spread/segmentation, and business requirements. Identifying critical or non-performing segments and applying appropriate legal hardship tools for resolution is a key aspect of your responsibilities. Regular performance reviews with vendors, Agency Managers, and Regional Collections Managers are essential to track portfolio health and ensure a healthy process. Monitoring field collections by bucket, vintage, and region is crucial to ensure cost adherence in operations and achieve cost efficiencies. Adherence to Compliance Policy, Collections processes, Audit requirements, and maintaining standards to achieve customer satisfaction is a critical part of your role. Handling customer complaints in a timely and satisfactory manner through proper recourse mechanisms is also a key responsibility. Ensuring 100% SVCL coverage at all vendor locations within the Zone, reporting monthly cost provisions to the Finance team as per timelines, and identifying upcoming markets in line with the Sales growth plan are important tasks. Evaluating setting up or expanding operations based on volumes and raising timely red flags on sourcing quality in new markets to ensure portfolio hygiene is a significant aspect of your role. Participating strategically and tactically in the development and implementation of portfolio treatments to maximize collections and increase resolution/extraction is crucial. Performing peer benchmarking to create competitive infrastructure and deliver best-in-class performance on key metrics such as Credit Recovery, Gross write-off, GNPA rates, Settlement loss rates, and rate of recovery will be part of your responsibilities as a Regional Collections Manager.,