Deputy Manager PRE SALES

• Excellent verbal and written communication in

  English and Hindi

• Strong documentation and presentation skills
• Project management abilities (planning, coordination, follow-ups)
• Ability to analyze technical information and translate it for business use

Knowledge of APIs, SMS, Voice, WABA (preferred but not mandatory)

1. Pre-Sales Support to BDM Team:

• Collaborate closely with field BDMs to understand client requirements.
• Assist in preparing solution decks, RFPs, and demos for client pitches.
• Provide product and technical clarification to customers during pre-sales conversations.

1. Support for Demos & UAT:

• Assist BDMs in setting up and executing customer demonstrations.
• Coordinate UAT (User Acceptance Testing) environments and support issue resolution during testing phases.

1. Liaison Between BDM and Development Teams:

• Translate business needs into technical requirements.
• Coordinate solution feasibility checks with the technical team.

1. Customer Onboarding & Internal Coordination:

• Drive internal coordination for onboarding of new customers.
• Assist in provisioning, testing, and documentation during the onboarding lifecycle.
• Act as an internal point of contact for service-related escalations during early stages.

1. Project Management (New & Migration):

• Support execution of new customer deployments and solution rollouts.
• Handle migration projects from legacy systems to new platforms.
• Track progress, dependencies, and manage cross-functional deliverables.

1. Standardization Initiatives:

• Create and maintain standard operating procedures (SOPs) for pre-sales and onboarding.
• Drive documentation standardization across pre-sales, product, and support artifacts.

1. Market & Competitor Analysis:

• Continuously monitor market trends and competitor offerings.
• Capture insights to support new feature evaluations and product roadmap discussions.

1. High-Value Customer Engagement:

• Assist in onboarding and managing high-value enterprise customers.
• Ensure technical alignment, compliance, and continuity in engagement.

1. BRD (Business Requirement Document) Preparation:

• Draft detailed BRDs for new feature requests and integrations.

Coordinate with stakeholders for validation and approval of BRDs