Customer Support Representative

0 - 3 years

2 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Bachelors Degree from an Accredited University.

  • 6 months to 3 year of previous customer service experience, preferably in Chat/E-mail environment.
  • Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style
  • Excellent verbal and written communication skills, including listening and negotiating.
  • Experience dealing with escalated guest complaints
  • Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
  • High on critical thinking, problem solving and ownership, Strong bias for action
  • Open to work in 24/7 shifts, preferably working in US time zones

Good to have:

US cultural awareness, Previous experience working for US processes

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