Position: Customer Support ExecutiveLocation: MumbaiPosition Overview:We are looking for a dedicated and customer-focused Customer SupportExecutive to join our team. The ideal candidate will be responsible for handling customer queries,resolving issues promptly, and ensuring a positive customer experience. You will be the first point ofcontact for our customers and play a key role in maintaining high customer satisfaction levels.

Key Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, chat, and socialmedia in a timely and professional manner, providing accurate information andassistance.

Issue Resolution: Handle and resolve customer complaints, troubleshoot problems, andescalate complex issues to higher-level support when necessary.

Documentation: Record all customer interactions and maintain detailed records in theCRM system, ensuring data accuracy and compliance.

Product Knowledge: Stay updated on products, services, and company policies, andprovide feedback to improve processes and the customer experience.

Customer Satisfaction: Follow up on unresolved issues, conduct satisfaction checks,and work towards enhancing overall customer retention and satisfaction rates.

Team Collaboration:Work closely with other team members and departments to ensureseamless support and share insights for service improvement.

Education: Bachelors degree in any discipline.Experience: 1-3 years in customer support, customer service, or a related field.

Skills:

Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency in CRM software (e.g., Zendesk, Freshdesk).Ability to multitask, manage time efficiently, and maintain a customer-first attitude.

http://www.locobuzz.com

Preferred Qualifications:

Experience in B2B SaaS or technology companies.Familiarity with customer support tools and software.Multilingual skills are a plus.

Benefits:Medical Coverage:We care about your health and well-being. We offer comprehensive medical

coverage to ensure you and your family access quality healthcare.Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on

innovation and agility. Youll have the chance to work in an environment where every day brings newchallenges and opportunities for growth. Your contributions will make a real impact on our dynamicorganization.

Learning and Upskilling: At Locobuzz we believe in continuous learning and development. Youllhave access to resources and support for your professional development, which may includetraining, workshops, and opportunities to expand your skill set.

Collaborative Workplace: Collaboration is at the heart of our culture. Youll be part of a team thatvalues open communication, knowledge sharing, and working together to achieve common goals.Your ideas and insights will be heard and respected, fostering a sense of belonging within ourcollaborative workplace.

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Locobuzz

Technology / Customer Experience Management

Navi Mumbai

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Customer Support Executive