Customer Support (Email Support)

Job Title : Email Customer Support

Location State : Haryana

Location City : Gurgaon

Experience Required : 2+ Year(s)

CTC Range : 3.80 LPA

Shift: 1PM - 10PM; 6AM - 3PM; 9PM - 6PM

Work Mode: Hybrid

Employment Type: Contract

Company Name:

About The Client:

About The Job:

The primary responsibility of the role is to support Clients Research Engagement Services team with the timely processing of internal and external email volume.

Additional responsibilities include service request creation and routing of requests to the appropriate internal teams. The hours for this position are 1PM - 10PM; 6AM - 3PM; 9PM - 6PM IST.

Essential Job Functions:

Key responsibilities include:

• Monitoring assigned email boxes and promptly processing emails into Clients CRM database during working hours.
• Creating Service Requests (SRs) in Clients CRM system as the requests are received.
• Monitoring a general queue for SRs and promptly routing them to the appropriate teams
• Provide training and shadowing for new associates in this role.
• Maintaining a record of emails processed

On a typical day you will:

• Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.
• Work with teammates and build strong working relationships with the Client Research & Advisory Expert community.
• Receive unlimited access to all Client research content.

Qualifications:

• Proficient in English language
• Great written and verbal communication skills
• Ability to provide world-class service by engaging directly with internal partners and clients
• Strong customer service mindset
• Strong time management and organizational skills
• Ability to prioritize tasks effectively
• Attention to detail
• Ability to use problem solving skills to highlight urgent issues, when needed.
• Ability to learn new systems and tools quickly
• Ability to work independently and as part of a team
• Ability to work with cross functional teams
• Preferred: Prior work experience in customer service
• Preferred: Experience working across multiple time zones
• Bachelor's degree

How to Apply:

Equal Opportunity Employer:

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