Customer Support Associate

The Junior Customer Support Associate position at Reliance Retail in Ludhiana requires a dedicated individual with 1 to 3 years of customer service experience. As part of our team, you will play a crucial role in ensuring a superior consumer experience as we expand our retail presence and strive for service excellence. Your responsibilities will include providing exceptional customer service by promptly addressing customer inquiries and offering suitable solutions. You will engage with customers across various channels to maintain a consistent and positive experience throughout their interaction with our services. Handling customer complaints and resolving issues within company guidelines will be a key aspect of your role. To succeed in this position, you must have strong communication skills to interact effectively with customers and stakeholders. Your problem-solving abilities will be essential in identifying and addressing potential issues proactively. Proficiency in cash handling operations and backend processes will aid in maintaining accurate transactions and efficient coordination of internal operations. Your contribution to the sales team by verifying product information and supporting during high-demand periods will be valuable. Additionally, your focus on enhancing customer interactions and providing timely resolutions will be crucial in maintaining customer satisfaction. Overall, your role as a Junior Customer Support Associate at Reliance Retail will involve actively contributing to company growth by identifying service improvements and leveraging customer insights for continuous enhancement of our services.,