Customer Success Associate

Job Title: Customer Success Associate

Department: Health, Motor & Life Insurance

Mode of Work: Work From Office

Account Type: Domestic

Location: Office No 1501, 1508.Nyati Enthral, Sr.no. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South

Main Road, Kharadi, Pune, Maharashtra 411014.

Client Company: Transcom

Job Description:

We are hiring Customer Success Associates for our Health, Motor, and Life Insurance verticals. The

role involves reaching out to interested leads and advising them on suitable insurance products.

Candidates with strong communication skills and a customer-first approach are encouraged to apply.

Key Responsibilities:

• Outbound calling to potential customers interested in insurance products

• Understanding customer needs and offering suitable Health, Motor, or Life insurance options

• Ensuring a high-quality customer experience through effective communication

Required Skills:

• Excellent verbal communication in English & Hindi

• No MTI (Mother Tongue Influence) or RTI (Regional Tone Influence)

• Clear grammar and pronunciation (English)

• Sales acumen and a customer-focused attitude

Qualifications:

• Graduate in any discipline

• Freshers and experienced candidates both welcome

• Insurance background preferred

Salary:

• Freshers: Up to ₹25,000 CTC in hand 21500.

• Experienced: Up to ₹35,000 CTC (based on last drawn salary)

Shift Details:

• 6 days working with rotational shifts

• Females: Day shift (up to 8 PM)

• Males: Full rotational shift

Interview Process:

1. HR Round

2. Versant Level 6 (Certified)

3. Operations Round

4. Client Round

Job Types: Permanent, Contractual / Temporary

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

• Rotational shift

Work Location: In person