Customer Service Representative

JOB DESCRIPTION

• GENERAL FUNCTION:

· Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer service.

· By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Commercial products and services.

· Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.

• ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Handles customer interactions in a professional, courteous manner.

· Provides accurate information to the customer. Explains products and policies so the customer can understand.

· Handles Premier and Core client interactions. Serving as the main point of contact for this segment of clients.

· Directs Treasury Management product and service requests to the CSC Implementations Specialists.

· Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.

• MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· High school education or equivalent.

· Minimum two (2) years of previous customer service or commercial experience preferred.

· Experience in voice process is preferred.

· Excellent telephone communication skills are essential.

· Must be able, and willing to learn about Bank products and services.

· Good problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Provident Fund

Experience:

• Customer service: 2 years (Required)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8104980781Application Deadline: 22/07/2025Expected Start Date: 18/08/2025