Customer service Rep- Chat and email support

Customer Service Representative

• Respond to customer inquiries across multiple channels like chat and email, ensuring timely and accurate assistance
• Troubleshoot service-related problems, provide step-by-step guidance, and escalate issues as needed to appropriate teams
• Assist customers with billing inquiries, service upgrades, plan changes, and account updates.
• Educate customers about the company’s broadband and video services, features, and self-service tools.
• Maintain detailed and accurate records of customer interactions
• Build positive relationships & demonstrating empathy, and exceeding customer expectations.
• Meet or exceed key performance indicators, including response time, resolution rate, and customer satisfaction scores
  

Who You Are:

Required Qualifications

• Bachelor's Degree/Diploma in any Discipline.
• 2 years of experience in a customer service role in a call center setting
• Strong written English communication skills, with the ability to adapt to different channels (chat & email).
• Basic technical proficiency, including familiarity with CRM software and troubleshooting common connectivity issues.
• Exceptional problem-solving skills and attention to detail.
• Ability to handle multiple tasks and manage time effectively in a fast-paced environment