Customer Service Manager

Qualification & Experience: • MBA from Premier Institute like IIM, NITIE, S P Jain, IIT etc • Modern Trade/ E-Commerce Supply Chain experience desirable Knowledge, Skills & Competencies: • High level of analytical skills • Sound knowledge of Supply chain planning processes • Customer centricity & Speed in execution. Job Responsibilities: • Ecommerce Service Levels - Internal and chain reported fill rates - Focused brands fill rates - Continually improve platform availability across all assigned constituents in the E-Commerce format • Engagement with ecommerce chains to drive improvements on joint business plans • Standardization, automation and improvement in the existing order management process to ensure minimal manual intervention, minimizing errors and making processes more robust and sustainable • Stakeholder Management (Internal): Collaboration with Sales, Supply Chain and Finance in driving fill rate improvement and process improvement initiatives. Show more Show less