Customer Service Executive (Female)

Altor is an award-winning smart mobility company at the forefront of two-wheeler safety innovation. Our flagship product — the Altor Smart Helmet — integrates patented accident detection, turn-by-turn navigation, and real-time SOS alerts. As we launch across India in partnership with the world’s largest helmet manufacturer, we're seeking a proactive and empathetic Customer Support Executive to be the voice of our brand to riders nationwide.

What You’ll Do

• Act as the first point of contact for customer queries across channels (calls, WhatsApp, email, social media DMs).
• Resolve customer issues related to product setup, Bluetooth connectivity, app syncing, warranty, and service requests.
• Provide real-time guidance to users through onboarding, usage, and troubleshooting.
• Maintain and update customer interaction logs using CRM tools.
• Collaborate with the Tech and Product teams to escalate bugs, app issues, or feedback in an effective manner.
• Create and maintain a repository of FAQs, how-to guides, and support documentation.
• Assist with returns, replacements, and warranty claims per company policy.
• Gather insights from customer conversations to improve support processes and product experience.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)
• Bengali (Preferred)

Work Location: In person

Application Deadline: 10/07/2025
Expected Start Date: 20/07/2025