Customer Relationship Manager

Job Summary:

We are seeking a proactive and strategic Customer Relationship Manager to enhance our client

interactions and manage relationships at Unitary Properties. The ideal candidate will excel in lead management, client communication, client on boarding, follow-up processes, customer retention, transaction management, client feedback collection, relationship building, and client documentation.

Role & responsibilities

• Maintain effective client communication, providing timely and accurate information.
• Oversee client onboarding, ensuring a smooth transition and satisfaction from the start.
• Implement and manage follow-up processes to keep clients engaged and informed.
• Develop strategies for customer retention, focusing on building long-term relationships.
• Handle transaction management, ensuring all financial dealings are accurate and transparent.
• Maintaining clients data files, reports with all their details.
• Collect and analyze client feedback to improve services and client satisfaction.
• Build strong client relationships through consistent and personalized interactions.
• Maintain and update client documentation to ensure all records are current and accurate.
• Manage lead generation and conversion processes to ensure a steady flow of potential clients.
• End to End CRM experience.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Excellent organizational abilities, and a knack for building and maintaining strong client relationships.
• Proficiency in High-rise software.

Experience:

The candidate should have 4-8 years of experience in customer relationship management in the Real Estate sector.

Attributes:

• Candidates should demonstrate strong analytical abilities to interpret data and make informed decisions.
• Creative thinking and problem-solving skills, and a proactive, results-driven attitude.

Interested candidate can share your resume on sneha@unitaryproperties.com