Customer Relationship Manager

The main responsibility of a Floor Manager is to welcome customers and provide initial

assistance at our retail location. The ideal candidate will be responsible for understanding

customer needs and directing them to the appropriate sales executive. The Floor Greeter

will play a crucial role in maintaining customer satisfaction and ensuring a positive

shopping experience.

Responsibilities:

1. Greet customers warmly and create a welcoming atmosphere upon their arrival.

2. Understand customer requirements and direct them to the specific counter sales executive for personalized assistance.

3. Issue and receive mailing slips, ensuring accurate and thorough completion.

4. Arrange meetings to discuss feedback from Ready-to-Display (RTD) customers and

reasons for their preferences.

5. Maintain a comprehensive database as instructed by the management for effective

record-keeping.

6. Track company phone queries and ensure timely responses and resolutions.

7. Manage and update data related to dormant customers for potential future interactions.

8. Explore software opportunities for enhancing customer engagement and service quality.

9. Keep an eye out for any products that may need repair work and notify the

appropriate department if required.

Qualifications and requirements:

1. Excellent interpersonal and communication skills and should be Graduate

2. Friendly and welcoming demeanour.

3. Basic understanding of customer service principles.

4. Ability to multitask and remain organized in a dynamic retail environment.

Location- Guwahati, Assam

Work Mode- Work From Office

Interview Mode- Face-to-Face

Salary Budget-25,000-30,000 per month

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Are you immediate joiner?

Experience:

• Customer relationship management: 3 years (Required)

Language:

• English (Required)

Location:

• Guwahati, Assam (Required)

Work Location: In person