Customer Relationship Executive

0 years

1 - 2 Lacs

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Indel Suzuki is seeking a dedicated and customer-oriented Customer Relationship Executive (CRE) to be the primary point of contact between our service center and customers. The ideal candidate will ensure a smooth and satisfying customer experience from vehicle check-in to delivery, while also building long-term relationships and promoting customer loyalty.

  • Greet and attend to customers visiting the service center, ensuring a welcoming and professional experience.
  • Understand customer concerns and service requirements and communicate them effectively to the service advisor/team.
  • Keep customers informed about service progress, estimated costs, and timelines.
  • Manage customer appointments, service follow-ups, and feedback calls.
  • Handle complaints or issues promptly, ensuring a positive resolution and customer satisfaction.
  • Maintain and update customer data in the CRM system.
  • Coordinate with the workshop team to ensure timely delivery and quality service.
  • Conduct post-service follow-ups to gather feedback and promote repeat visits.

Job Type: Full-time

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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