Customer Relations Officer

Job Title:

Reports To Tittle:

Business Function/Sub Function:

Location:

Role Purpose

Customer Relations Officer – Presales

Job Responsibilities:

• Looking for counsellors with overseas education background specifically document collection and creating university/college applications.
• Make outbound calls to potential customers to introduce and explain the company’s products/services.
• Identify customer needs and qualify leads for the sales team.
• Follow-up with the customers on calls/emails/WhatsApp to ensure an application is submitted
• Schedule appointments and ensure a seamless handover of qualified leads.
• Maintain accurate records of customer interactions in the CRM system.
• Follow up with potential customers to maximize conversion opportunities.
• Meet daily/weekly/monthly call and lead qualification targets.
• Maintain a positive and professional attitude in customer interactions.

Essential Skills and Experience

• Education:

  Minimum – Graduation

• Experience:

  1-3 years in tele-calling, customer service, or pre-sales.
• Excellent verbal communication skills in English
• Strong persuasion, negotiation, and relationship-building abilities.
• Ability to handle objections and maintain professionalism.
• Basic knowledge of MS Office and CRM tools.
• Target-driven, self-motivated, and result-oriented mindset.
• Overseas education counselling experience preferred.

Join us on this exciting journey!

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