Customer Relation Executive/Asst.Stores manager/category manager

2 - 6 years

3 - 4 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Customer Service & Support

  • Greet and assist walk-in customers in a courteous and professional manner

  • Handle customer inquiries and complaints effectively and promptly

  • Guide customers with product details, promotions, and new arrivals

  • Ensure a seamless checkout and billing experience

Sales & Product Promotion

  • Up-sell and cross-sell beverages based on customer preferences

  • Promote combo offers, loyalty programs, and seasonal discounts

  • Maintain product knowledge for new launches and top-selling items.

Billing & POS Handling

  • Operate billing software and process payments accurately

  • Manage cash/card transactions and balance end-of-day cash register

  • Issue receipts, credit notes, and refund slips as per policy.

Customer Engagement

  • Maintain a regular customer follow-up for feedback and repeat business

  • Build rapport with frequent shoppers and VIP customers

  • Collect and update customer data for CRM purposes

Store Operations Support

  • Coordinate with store staff for stock availability and order updates

  • Assist in shelf arrangement and product replenishment when required

  • Ensure cleanliness and product display standards in customer areas

Work Schedule

  • 6

    -day work week with rotational shifts (including weekends and holidays).


  • Contact: Sr.HR Manager- Mob:9154952859


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