Customer Relation Executive

0 years

1 - 3 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Relationship Executive (CRE)

Location: Kolkata 24 south parganas – Ather Energy Dealership
Department: Sales / Customer Experience
Reporting To: Sales/Experience Manager

Job Role & Responsibilities:

  • Welcome walk-in customers and assist them through their vehicle experience journey.
  • Provide detailed information about Ather products, test rides, pricing, and financing options.
  • Manage test ride scheduling, execution, and follow-ups.
  • Maintain accurate customer records, leads, and feedback in the CRM system.
  • Coordinate with service and delivery teams to ensure smooth customer experience.
  • Resolve customer queries and escalate issues when necessary.
  • Support event campaigns, ride meets, and community activities.

Key Skills & Requirements:

  • Graduate with good communication skills (Bengali, English & Hindi preferred).
  • Prior experience in retail sales or customer service is a plus.
  • Energetic, tech-savvy, and passionate about electric mobility.
  • Willingness to work on weekends and public holidays (weekly off on rotation).

Job Type: Full-time

Pay: ₹8,700.88 - ₹26,807.90 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person

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