1003 Customer Queries Jobs - Page 31

We are looking for a dedicated and customer-focused Customer Care Executive to join our team at Gurgaon. The ideal candidate will be responsible for handling customer calls and resolving queries. Share CV on WhatsApp @Hardik- 9058873049.

Designation : Executive Location : Gandhidham Department : Sales Qualifications: Graduate & Above (Pref. sales & Marketing) Objective : To ensure proper functioning of sales support which will add value to customers and addressing customer queries on day to day basis. Kindly specify broad Key Result Areas of this position. 1. Handling customer queries on day to day basis. 2. Assisting customer and co-ordination internally for operational & financial related work. 3. Maintaining commercial agreements finalized by management. 4. Preparation of sales related data required by management for analysis & reporting. 5. Submission of Management reports within time frame. Preferred candidates with experience with Shipping / Logistics /Ports Operations / Marine / CFS Website : https://india.globalpsa.com/psa-ameya/

Key Responsibilities Provide exceptional customer support through inbound voice calls in a professional and courteous manner Address customer queries, troubleshoot issues, and provide resolutions as per company guidelines Ensure customer satisfaction by offering tailored solutions and maintaining high-quality service standards Handle escalations if required and follow up to ensure the issue is resolved efficiently Maintain accurate records of customer interactions and transactions in the system Meet individual and team targets in terms of call handling, resolution time, and customer satisfaction metrics Requirements Possess good English communication skills Be an immediate joiner Be a graduate fresher or have completed HSC with 6 months of experience Be comfortable with night shifts

Handle customer queries and concerns effectively through inbound and outbound calls. Provide exceptional customer support by addressing inquiries, resolving issues, and offering solutions. Required Candidate profile Ability to work in day and night shifts based on business requirements. Freshers are welcome to apply; prior experience in a similar role is a plus.

Role & responsibilities: Generating leads via calls. Understand customer needs and promote products or service effectively. Meet KPIs Handle customer inquiries and provide product information. Maintain accurate records of interactions in our CRM system. Preferred qualification: Experience graduates can apply. 6 months of experience required in BPO Sector. Requirements: Strong communication and interpersonal skills. Ability to work in a fast - paced and target- driven environment About the Process: 6 days working. proper day shifts Rotational week off Salary - 22Kctc/18K inhand Perks and benefits: Competitive salary with performance-based incentives. Comprehensive Training and Ongoing development opportunities. Career advancement and growth within the company. Supportive and collaborative work environment. How to Apply: Please send your resume on number mentioned below: 8826856803 Regards, HR Brinda

Job Summary: 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. 4. Able to manage the team of sales and service department to ensure customer satisfaction. Keywords Customer Service head,customer support,Customer service*,aftersales service*

Mega Walk- in drive - Hiring for International Voice Process Customer Support (Night Shift) We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently. Key Responsibilities: Provide voice-based support to international customers. Handle and resolve customer queries effectively and efficiently. Comfortable working in 24/7 rotational shifts including night shifts. Adhere to process requirements and achieve performance targets. Preferred Candidate Profile: Excellent English communication skills (verbal and written). Comfortable in a fast-paced, dynamic work environment . Basic proficiency in MS Office (Outlook, Word, Excel). Strong keyboarding and PC navigation skills. Team player with a positive and professional attitude. Ability to meet and exceed performance metrics . Comfortable to work in rotational shift (24*7). Salary Range: 18,000 28,000 per month (based on experience & performance) Shift: 24x7 rotational with 2 rotational offs per week Benefits: Lucrative performance-based incentives Medical Insurance coverage Cab facility provided for convenient travel Travel Allowance included Work-life balance with 2 rotational weekly offs Location Eligibility (Travel Boundaries): Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708. Walk-in timing 4.00 PM to 7.00 PM. Meet HR - Mehjbin Khan- 91365595670. Mentioned HR Mehjbin on your top of the resume

Job Opening: Senior Executive Language required:-(Malyalam)Salary: 26k CTC Experience Required: 0 to 1 years Work Days: 6 days a week Education: Graduation not required Fresher & Experience Both can apply Roles & Responsibilities: Handle inbound customer calls efficiently and professionally Provide accurate information and resolve customer queries Maintain a high level of customer satisfaction through effective communication Document and update customer records based on interactions Work collaboratively with team members to achieve daily targets Eligibility Criteria: Proven experience in inbound calling and customer handling is preferred Strong communication and interpersonal skills Ability to work in a fast-paced environment Freshers with good communication skills are welcome to apply Role & responsibilities Contact person:-Vikas contact number:-9889407064

Job Description Job Purpose To act as the first point of contact for patients and visitors at Aditya Birla Memorial Hospital, ensuring a seamless, professional, and compassionate experience. The role requires efficient patient registration, appointment coordination, records management, and communication with internal departments to support smooth hospital operations and high standards of patient care. Job Context & Major Challenges Job Context: Aditya Birla Memorial Hospital (ABMH), located in Pune, is a leading multi-specialty healthcare institution, known for excellence in patient care, clinical outcomes, and state-of-the-art infrastructure. As a NABH-accredited hospital, ABMH is committed to patient-centric service, digital transformation, and continuous quality improvement. Front Desk Executives play a crucial role in shaping first impressions and ensuring the patient journey begins on a positive note. As part of a high-traffic hospital, the front desk team handles a diverse patient base, multiple languages, emergency admissions, and complex appointment schedules, making efficiency and empathy critical competencies. Major Challenges: Managing high footfall during peak OPD and emergency hours. Balancing accuracy and speed during patient registration and appointment scheduling. Handling patient complaints or concerns tactfully and professionally. Coordinating with multiple departments to ensure smooth patient flow and real-time communication. Navigating system-based operations and hospital software with minimal errors. Multilingual communication (Marathi, Hindi, and English) to serve a diverse population. Key Result Areas KRA (Accountabilities)Supporting ActionsKRA1: Patient Registration & Documentation - Register patients efficiently with accurate demographic and clinical information. - Update medical records and ensure timely documentation in hospital management systems. - Assist in collecting ID proofs, insurance documents, and consent forms. KRA2: Appointment Coordination - Schedule appointments for consultations, diagnostics, and follow-ups. - Coordinate with doctors, departments, and diagnostic units for appointment availability. - Inform patients of any delays or changes in schedule. KRA3: Front Desk Operations - Maintain cleanliness and order at the reception area. - Ensure all SOPs for patient check-in/check-out are followed. - Handle billing and cashiering processes if required. - Coordinate ambulance or porter services if needed. KRA4: Communication & Query Handling - Answer inquiries about hospital services, doctors, visiting hours, and departments. - Provide direction and guidance to patients and visitors. - Escalate complex queries to the concerned departments promptly. KRA5: Emergency & Special Case Management - Alert emergency department in case of critical patients arriving at front desk. - Provide priority service for elderly, differently-abled, and emergency patients. - Ensure quick coordination for admission and bed availability. KRA6: Coordination with Internal Teams - Liaise with OPD, diagnostics, pharmacy, and inpatient departments for patient services. - Inform nursing staff of new admissions or priority patients. - Support doctors in managing patient queues. KRA7: Compliance & Data Privacy - Follow all hospital protocols regarding data privacy and patient confidentiality. - Ensure all forms are properly stored and sensitive data is protected. - Adhere to NABH and ISO documentation requirements. Qualifications: Graduate in any discipline (Preferred: Hospitality, Healthcare Management, Administration) Diploma/Certification in Front Office Management or Hospital Administration is a plus Minimum Experience Level: 16 years (Healthcare or customer service experience preferred) Technical Skills & Competencies: Strong verbal and written communication (English, Hindi, Marathi) Proficiency in MS Office and hospital management software (HIS/ERP systems) Good interpersonal and customer service skills Attention to detail and multitasking ability Time management and composure under pressure Reporting To: Front Office Manager / Hospital Administration Head

Roles and Responsibilities Handle customer complaints and grievances in a professional manner. Resolve customer queries and concerns through effective communication. Upsell products or services to customers based on their needs and preferences. Manage multiple tasks simultaneously with accuracy and efficiency. Maintain accurate records of all interactions with customers.

# *Job Title* Customer Service Representative *(International Voice/Chat /Collection/ Blended / Retention Process)* *# Job Summary* We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. You'll provide top-notch support to our international customers via Voice /chat/ Blended, resolving their queries and concerns in a timely and professional manner. *# Key Responsibilities* - Respond to customer inquiries via Voice ,Blended ,chat in a timely and efficient manner - Resolve customer complaints and concerns in a professional and courteous way - Provide accurate and helpful information about our products/services - Meet productivity and quality standards - Collaborate with internal teams to resolve customer issues *# Requirements* - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple chats simultaneously - Strong problem-solving and analytical skills - Basic knowledge of computer systems and software - Ability to work flexible hours (may include night shifts, weekends, and holidays) *# What We Offer* - Competitive salary 10k to 40k and benefits package - Opportunities for career growth and development - Training and support to help you succeed in your role - Collaborative and dynamic work environment - Transport Facility available *# How to Apply* If you're a motivated and customer-focused individual with excellent communication skills, please submit your application, including your resume and a cover letter, to HR Priya 9136585233 OR priya@careerguideline.com

Main Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done) Supervising the hygiene trackers Escalation handling: Handling escalations from customers on any delay or order co-ordination. Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem Monitoring the complaint tracker and ensuring end to end closure Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction Supervising and ensuring the complaints are getting resolved and take feedback from customer. Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management Training and development of team members for consistency with the expectation of exceeding customers expectations every time. Formalizes processes and procedures to ensure total customer satisfaction is met. Works proactively to promote teamwork. Manages jobs efficiently from start to finish including administrative duties. Maintain and conduct cadence with Sales team on order related updates. Be the communication point to internal teams on any process and procedures.

Job Description : What do I need ? - Good communication skills - Fair analytical skills - Energetic - Operational excellence - Experience up to 2 years Customer Chat Support Specialist - Startup Experience Required - Graduate What will I be doing? - Enhance Customer Experience Via Delight Channels - Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features - Inform customers about new features and functionalities - Data Maintenance & Reporting Tech Stack & Tools : - Excel - Freshdesk of Similar Tool - Data Studio or Similar Tool (Slight Knowledge) Language : - Tamil - English

Roles :- To make outbound calls to the paid jobseekers and discuss their search parameters ensuring relevant search To engage with the jobseekers to reiterate all the benefits and to activate their account on Naukri post validation To coordinate with internal departments / teams to resolve the customer requirement To work on the online systems and applications as per the defined guidelines To manage and resolve escalations as per TAT and other defined matrices Required Skills : Excellent verbal and written communication skills. Good client interaction skills Desired Skills: Exposure in MS Office and the Internet would be given preference. Prior experience in making outbound calls/ client servicing

Roles :- To make outbound calls to the paid jobseekers and discuss their search parameters ensuring relevant search To engage with the jobseekers to reiterate all the benefits and to activate their account on Naukri post validation To coordinate with internal departments / teams to resolve the customer requirement To work on the online systems and applications as per the defined guidelines To manage and resolve escalations as per TAT and other defined matrices Required Skills : Excellent verbal and written communication skills. Good client interaction skills Desired Skills: Exposure in MS Office and the Internet would be given preference. Prior experience in making outbound calls/ client servicing

Job Summary: We are seeking a highly motivated and customer-focused Customer Service Associate to join our team. The ideal candidate will possess excellent communication skills, be a quick learner, and thrive in a dynamic environment. You will be responsible for providing exceptional customer support, primarily to clients in the USA, requiring flexible working hours to accommodate USA time zones. Responsibilities : Provide prompt and courteous customer support via phone, email, and chat. Resolve customer inquiries and issues efficiently and effectively. Maintain accurate customer records and documentation. Process orders, returns, and exchanges. Communicate with internal teams to ensure timely resolution of customer issues. Demonstrate strong email writing skills for professional correspondence. Adapt to and learn new systems and processes quickly. Work collaboratively with team members and contribute to a positive team environment. Be open to working in USA time zone shifts. Transition to a hybrid work model once a permanent office location is established in Mumbai. Qualifications : Excellent oral and written communication skills. Strong problem-solving and customer service skills. Ability to learn quickly and adapt to changing priorities. Experience in NETSUITE ERP will be preferred. Proficiency in email communication and professional correspondence. Ability to work independently and as part of a team. Openness to working in USA time zone shifts. Experience in the promotional industry (preferred). Minimum of a Graduate degree for freshers. HSC (Higher Secondary Certificate) will be considered for candidates with relevant experience. Benefits : Competitive salary. Loyalty bonus of Rs. 75,000 after 18 months of employment. Fixed weekend offs. USA Federal Holidays observed. Medical insurance coverage. Work from home initially, with a transition to a hybrid work model in Mumbai.

This role requires strong communication, analytical, and process improvement skills to ensure customer satisfaction and business growth. Key Role: Responsible for managing customer relationships, addressing concerns, and ensuring high customer satisfaction and retention for major clients. Key Deliverables: 1) Strengthening client relationships 2) Enhancing client satisfaction 3) Improving client retention and contract renewals (GR & Govt. Tender sites) 4) Preparing and analyzing MIS reports 5) Maintaining and improving CRM processes 6) Enhancing personal skills (Advanced Excel, interpersonal skills) Responsibilities: 1) Regular client communication to build rapport 2) Ensuring smooth employee lifecycle processes and timely invoicing 3) Understanding and resolving customer complaints efficiently 4) Updating and managing customer complaints tracker 5) Monitoring customer feedback and identifying areas for improvement 6) Tracking contract renewals for special projects (Pan India) 7) Managing CRM-related documentation and database 8) Training team members on CRM best practices 9) Identifying and implementing process improvements 10) Self-development through skill enhancement

Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts( Day Shift) Perks: Day Shift 5 Days working

We are hiring a proactive sales professional who can handle both field sales and customer development in our Bengaluru branch. Youll act as our first point of contact in South India and work closely with the CEO and HO team. Key Responsibilities Book and track sales orders from India MART, field sales, and email inquiries Coordinate with Purchase, Stores, Logistics, and Accounts for timely order dispatch and billing Handle 45 daily walk-in customer inquiries and assist them professionally Keep customers updated on order status and resolve delivery-related issues Support Accounts Receivable team with payment follow-ups (secondary role) Occasionally visit customers for post-sales troubleshooting when required Maintain accurate records of order fulfillment and report status to management Communicate with internal teams and customers via WhatsApp, phone, and email Candidate Requirement: 36 years of experience in sales coordination, customer service, or order execution (B2B preferred) Strong communication skills in English and Marathi/Hindi Excellent coordination, follow-up, and time-management skills Familiarity with basic Excel and any invoicing/ERP software (Zoho Books is a bonus) Well-organized, with a customer-first approach Must be comfortable speaking to industrial clients and vendors Work Details Office Hours: 9:00 AM 6:00 PM Workdays: Monday to Saturday Job Location: Narhe Gaon, Pune Occasional travel (minimal; as required) Perks & Benefits Annual performance reviews and increments Exposure to all company functions Growth opportunity in a fast-growing industrial brand

HI JOBSEEKERS !!! GREETING FROM RECOUP INFO!! We are looking for talented Customer Support Executive for our dynamic BPO team in Noida and Gurugram. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive (Voice process) Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & boys - any 9h rotational shift. Salary between 15k to 29k In Hand. Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities Mode Of Interview -Walk-in Interview. NOTE - SALARY COMPLETELY DEPENDS ON INTERVIEW. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @8090909717- Akanksha Keshari. NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY RECRUITER THEN MUST SHARE RESUME AT 8090909717- Akanksha Keshari. Regards, Akanksha Keshari Senior HR Specialist Recoup Info. 8090909717 #gurugram#noida#noidajobs#jobs2025#lko#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

We are hiring for Executive - Customer Service!!! Criteria: Undergraduate/Graduate with minimum 6 months of international voice experience. Shifts: UK rotational with 2 rotational offs Roles and Responsibilities Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide excellent customer service. Provide accurate information on products/services offered by the company to meet customers' needs. Maintain a high level of professionalism while handling difficult situations with empathy and patience. Job Location: Vikhroli, Mumbai Mode: Work from Office Contact person - HR Veronica - (Veronica.Monteiro@capita.com - 9036820938)

Job Responsibilities 1)Good Knowledge in MS Office (MS Excel, MS Word) 2)Verbal communication skills with fluency in Hindi as well as English. 3)Handling face to face customers. 4)Understanding the query of customers and providing solutions accordingly 5)Team Player / Ability to work under pressure / Over manage the Work volume. Interested candidates can share your resume on neelam.singh@aubank.in Eligibility Criteria: 6 Months -2 years of experience in Banking and Finance Industry. Qualification: Any Graduate Vertical: Customer Experience

Key Responsibilities : Outbound Calls Make outbound calls to potential customers from provided leads. Product Knowledge Learn and understand the products/services offered by the company to effectively communicate benefits and features to potential customers. Sales Pitch Deliver scripted sales pitch to the customer and adjust as needed to address customer needs and concerns. Customer Queries Answer questions about products/services, pricing, and terms, providing excellent customer service. Sales Targets Meet and exceed daily, weekly, and monthly sales targets and performance metrics. Data Entry Accurately input and update customer information in the CRM system. Follow-ups Conduct follow-up calls to potential customers who have shown interest or require more information. Feedback Collect and report customer feedback to help improve products/services and sales processes. Team Collaboration Work closely with the sales team and other departments to ensure customer satisfaction and resolve any issues. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Job Summary : As a Telesales Fresher, you will be responsible for reaching out to potential customers over the phone to promote and sell our [products/services]. You will play a crucial role in driving our sales efforts and expanding our customer base. This is an excellent opportunity for individuals looking to start their career in sales and develop their skills in a dynamic and supportive environment. Key Responsibilities : - Make outbound calls to potential customers from provided leads lists. - Introduce and explain [products/services] to prospects and provide relevant information. - Understand customer needs and offer solutions and support. - Answer customer queries and address any concerns they may have. - Achieve daily and monthly sales targets. - Maintain accurate records of calls and customer information in the CRM system. - Follow up with potential customers to close sales. - Provide excellent customer service and ensure customer satisfaction. - Stay up-to-date with product knowledge and industry trends. Qualifications : - High school diploma or equivalent; a bachelor's degree is a plus. - Excellent communication skills, both verbal and written. - Strong interpersonal skills and the ability to build rapport with customers. - Positive attitude, self-motivated, and goal-oriented. - Basic computer skills and familiarity with CRM software is a plus. - Ability to handle rejection and remain persistent. - Good organizational skills and attention to detail. What We Offer : - Comprehensive training and mentorship. - Competitive salary and commission structure. - Opportunities for career growth and advancement. - Supportive and friendly work environment. - [Include any additional benefits your company offers, such as health insurance, bonuses, etc.] This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Job Summary The Telemarketing Senior Executive is responsible for leading telemarketing efforts, managing customer calls, generating leads, and supporting the sales team to achieve business goals. This role involves making outbound calls, following up on leads, and ensuring excellent customer service. Key Responsibilities : Lead Generation and Follow-Up : - Make outbound calls to potential customers to promote products or services. - Follow up on leads from marketing campaigns to turn them into sales opportunities. - Maintain a list of qualified leads and share it with the sales team. Customer Communication : - Explain product or service details to customers clearly. - Address customer questions and concerns professionally. -Build and maintain good relationships with customers over the phone. Team Support and Guidance : - Assist junior telemarketers with their calls and targets. - Share best practices and provide guidance to the team to improve performance. Reporting and Tracking : - Record call details, feedback, and outcomes in CRM software. - Prepare and submit reports on daily, weekly, and monthly telemarketing activities. Market Insights : - Gather customer feedback and share it with the marketing and sales teams. - Stay updated on company products and industry trends to handle customer queries effectively.