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Customer Delivery Manager (Oil & Gas)

10 years

0 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

engagement service engineering analytics governance drive compliance security support technology manufacturing communication management

Work Mode

Remote

Job Type

Full Time

Job Description

Customer Delivery Manager
We are seeking a highly experienced and client-focused Customer Delivery Manager to lead the end-to-end delivery. The ideal candidate will have a strong background in digital transformation, deep understanding of asset-heavy industries like oil & gas, and a proven track record of successful client engagement and delivery execution.Key Responsibilities:
  • Act as the primary point of contact for customer, owning customer satisfaction and service excellence throughout the engagement.
  • Lead and manage the delivery of digital solutions and services tailored to oil & gas operations, ensuring alignment with business and operational goals.
  • Translate client requirements into detailed delivery roadmaps, ensuring milestones, budgets, and SLAs are met.
  • Coordinate cross-functional teams, including engineering, IT, operations, and analytics, to ensure seamless execution.
  • Conduct regular governance and review meetings with internal and client stakeholders.
  • Identify and mitigate delivery risks, propose corrective actions, and drive continuous improvement.
  • Ensure compliance with client, security, and operational standards.
  • Foster long-term, trusted relationships with client stakeholders to support growth and innovation opportunities.
Required Qualifications and Skills:
  • Bachelor’s degree in Engineering, Information Technology, or Business; MBA preferred.
  • 10+ years of experience in the digital/technology industry, with at least 5 years as a Customer Delivery Manager.
  • Strong experience delivering digital projects in asset-heavy industries, particularly oil & gas, utilities, or manufacturing.
  • Exceptional communication, stakeholder management, and project execution skills.
  • Demonstrated success in leading large-scale digital transformation programs, preferably in the Middle East or similar regions.
  • Ability to lead geographically distributed and culturally diverse teams.
Location - remote
time - 2:30-11:30PM

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