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NTT DATA Business Solutions
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Customer Care Senior Associate

Customer Care Senior Associate

NTT DATA Business Solutions

3 - 6 years

|

4 - 5 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

Billing Customer relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

Review and process basic customer transactions
Investigate and resolve data or account discrepancies
Input, edit and maintain customer account information
Escalate issues in a timely manner to a supervisor when unable to resolve/ understand customer request
Serve as a liaison between company client, end customers and various other stakeholders
Demonstrate good interpersonal and customer relationship skills
Document all activities and actions required to successfully resolve customer issues
Always provide efficient and courteous service to customers
Apply in-depth knowledge of systems and operations in support of assigned customer group
Follow policies and procedures to meet all client, NTT DATA and regulatory requirements, related to billing and payment, release of information, record retention, privacy and confidentiality

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