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Customer Care Executive @NOIDA

Customer Care Executive @NOIDA

Shining Stars Institution & travels

0 - 3 years

2 - 3 Lacs

Noida New Delhi Gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

BPO Customer Care Voice Process Inbound Process Customer Support Customer Service CSE Excellent Communication In English Domestic BPO Chat Support Outbound Process Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Jobseeker,

Greeting from Shiningstars ITLP

We are hiring for CUSTOMER SERVICE EXECUTIVES at Multilocational ( Noida , Gurgaon )

Salary- 17k to 25k ctc

5/6 Working days with Rotational off

Key Responsibilities:

Handle high volume of inbound and/or outbound calls inquiries from customers.
Assist customers with queries related to products, services, billing, troubleshooting, and account management.
Resolve customer complaints efficiently and empathetically.
Record customer interactions and update account information accurately .
Adhere to company policies, processes, and standard operating procedures.
Participate in training sessions to improve product knowledge and customer handling skills.
Collaborate with team members and escalate complex cases to higher support levels when necessary.

Qualifications:

Undergraduate/ Graduate both can apply.
Experience / Fresher.
Excellent verbal and written communication skills in English.
Strong interpersonal and problem-solving skills.
Comfortable working in a fast-paced, target-driven environment.

Interested candidates can apply or drop your cv on 9250024048 (Nandini)

Regards,

Nandini

HR Executive

Shiningstars ITPL

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