CRM Executive / CRM Administrator – Educational Institute Technically Proficient

4 years

0 Lacs

Posted:3 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

CRM Executive / CRM Administrator – Educational Institute (Technically Proficient)

Locations:

Siliguri (North Bengal)

Openings:

1

Employment Type:

Full-Time/Hybrid

Salary:

Negotiable (based on last drawn and performance in interview)

Key Responsibilities

  • Administer and maintain the institution’s CRM system (e.g., Salesforce, Zoho, Google Meet, Zoom etc.)
  • Design and implement automation workflows, lead scoring, and student lifecycle journeys
  • Ensure CRM integration with other platforms such as websites, ERPs, email marketing tools, and student portals
  • Create and manage dashboards and custom reports for leadership and admissions teams
  • Monitor lead pipelines, track prospect activity, and provide actionable insights
  • Perform regular data audits, clean-ups, and backups to ensure data integrity
  • Manage user access, roles, and training across departments
  • Collaborate with IT to implement technical improvements, APIs, and third-party plug-ins
  • Troubleshoot system issues, bugs, and support tickets in coordination with vendors or CRM providers

Required Qualifications & Skills

  • Bachelor’s degree in Computer Science, Information Technology, or a related technical field
  • 3–4 years of hands-on experience with CRM platforms (preferably in the education sector)
  • Proficiency in CRM customization, workflow automation, and reporting
  • Working knowledge of APIs, data integration, and cloud platforms
  • Strong command over Excel, SQL queries, or BI tools (Power BI, Tableau, etc.)
  • Familiarity with HTML, CSS, or JavaScript (for email templates or CRM front-end tweaks)
  • Ability to translate functional requirements into technical solutions
  • Strong communication skills to bridge technical and non-technical stakeholders

Preferred Skills

  • CRM Certifications (e.g., Salesforce Administrator, Zoho CRM Certified Professional)
  • Experience with CRM migration or CRM-ERP integration projects
  • Knowledge of education technology platforms (like Moodle, Blackboard, Canvas)
  • Understanding of data protection laws (e.g., GDPR, FERPA)
Skills: technology,crm,zoho,tableau,cloud platforms,reporting,javascript,data integration,crm platforms,apis,power bi,css,communication,excel,sql queries,bi tools,crm customization,automation,html,workflow automation

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