Job Title: Service Desk Analyst Location: Hyderabad, India Reports to: Service Desk Team Lead Division: Managed Services Team: Service Desk Coretek Services is an industry leading managed solutions provider built on a foundation of passionate technology professionals that embody our Core Values of Attitude, Integrity, and Relationships. Coretek specializes in cloud, virtualization, and mobility technologies all of which would not be possible without the expertise and commitment of our team. It is easy to see why Coretek is regarded as one of the National Best and Brightest Places to Work and a trusted partner to Microsoft, Citrix, Ivanti, IGEL, VMWare, and many more. Position Description: The Service Desk Analyst provides quality level 2 support to multi-client environment, employing a high degree of customer service, technical expertise, and timeliness. Consult and contribute to knowledge base to optimize incident resolution, tracks calls, provides detailed documentation inside ITSM records and follow through on resolution with end users. Responsibilities: Handle incoming tickets and provide second level support; document each call verifying customer information and including all troubleshooting steps Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards Escalate problems to appropriate individual/group Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction Contribute to the Knowledge Base Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed Monitor and resolve system generated alerts Perform Azure and on-premises server and user endpoint patching Troubleshoot and resolve backup failures Requirements Qualifications: Bachelor's Degree in IT preferred and 2-5 years in a service desk environment Active Directory, Azure Active Directory, passwords, User Creation, GPO, etc Experience supporting VDI technologies such as Azure Virtual Desktop, iGEL, Citrix, VMware, FSLogix Remote Printer Support and troubleshooting Experience with Windows OS patching and endpoint patching utilizing inTune is desired Experience troubleshooting VPN and Remote Desktop Connections is desired Experience with Logic Monitor and Azure Monitor is desired Strong listening, verbal, and written communication skills A strong sense of urgency and the ability to multi-task effectively with attention to details Well-developed organizational, communications and time management skills Ticket management knowledge, critical urgency important A strong business maturity and professionalism is essential Ability to troubleshoot, analyze and resolve customer concerns High technical aptitude and strong PC literacy skills including function and capabilities Ability to work independently as well as part of a team and function well under pressure ITIL, HDI Support Center Analyst Certification, Network+, A+ or Security+ and Azure certifications are highly desired Show more Show less

Clients look to Coretek to innovate, architect and implement across several technology verticals, and as a Senior Project Manager at Coretek you will play a pivot role supporting the PMO, Business Operations, Sales Operations and overseeing and delivering complex projects from inception to completion. You will collaborate with cross-functional teams, manage resources, and ensure that projects are delivered on time, within scope, and within budget. This role involves a combination of technical expertise, project management skills, and leadership capabilities. This individual will be responsible for supporting delivery quality and oversight for critically important projects as well as serve as a core support for all operational activities that enable our teams to execute projects successfully. The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and innovative team and engage with a wide range of internal and external stakeholders. Job Responsibilities The Senior Project Manager is responsible for all aspects of multiple small to large projects with moderate to high complexity. Projects typically expand across multiple lines of business and technologies include, but are not limited to: Azure Migrations, Cloud Adoption Framework, Palo Alto Deployments, Microsoft M365 service deployments, Azure Virtual Desktop Deployments and more. The Senior Project Manager will also have responsibility in supporting critical functions for Business and Sales Operations. Responsibilities include: Build and lead project teams, assigning tasks and responsibilities. Ability to lead and manage multiple projects concurrently. A typical project manager has an average of 5-8 projects at a given time depending on size and complexity. Foster a collaborative and positive work environment Develop detailed project plans to monitor and track financial and schedule progress by phase and milestone of the assigned projects. Ensure the project meets all its objectives and goals within the agreed-upon timeframe and budget. Support Business Operations with critical backend functions and reporting; including but not limited to Salesforce Data input and analysis and PowerBI Reporting Support Sales Operations with highly important data analysis, reporting and inputs that support critical funding programs for Coretek. Collaborate with different teams across the organization and promote a culture of continuous improvement Establish and maintain clear communication channels with stakeholders while managing stakeholder expectations and customer satisfaction. Provide the appropriate level of Executive and Project Team level status reporting and updates Ensure that all projects are delivered on-time, within scope and within budget Ensure resource availability and allocation for both customer/external and Coretek resources Hold customer, external, and Coretek resources accountable to their project commitments and escalate to Customer and Coretek management as needed when project success is at risk Manage changes to the project scope, project schedule and project costs using appropriate verification techniques and create appropriate change requests when applicable. Manage project issues, risks and dependencies Establish and maintain relationships with third parties/vendors Use and continually develop leadership skills Perform other related duties as assigned Requirements Bachelor's Degree in appropriate field of study or equivalent work experience Minimum of 5 years' experience in Project Management Project Management Professional (PMP) certification is preferred Though comprehensive and extensive technical experience is not a requirement; experience and knowledge managing technical projects specifically in the areas of infrastructure, Azure/Cloud, and end user computing (EUC) is strongly preferred. Excellent client-facing and internal communication skills Executive Level Presence and ability to present to C-Suite Strong working knowledge of Microsoft Office and Project or similar project management tools Ability to Develop and Track Project Financials Proficiency in risk management Ability to adapt to changing project requirements and priorities Experience managing projects Waterfall methodologies, Agile methodologies is a plus. Scrum Master (SSM or CSM) certified is a plus Show more Show less

Job Summary: We are looking for a seasoned Senior SAP Basis Consultant with deep expertise in SAP S/4HANA , ECC , BTP , and Unix system administration . The ideal candidate will also have strong experience supporting SAP workloads on Microsoft Azure . This role is critical in delivering high-quality managed services to enterprise clients, ensuring system stability, performance, and security across complex SAP landscapes. Key Responsibilities: Perform SAP Basis administration for S/4HANA, ECC, FIORI, and SAP BTP environments Manage SAP system installations, upgrades, migrations, and patching Administer SAP HANA and traditional databases, including backup and recovery Execute Unix/Linux system administration tasks related to SAP, including: OS patching and updates Filesystem and storage management Shell scripting for automation Manage SAP on Azure, including: Azure VM provisioning and sizing for SAP workloads Integration with Azure services (e.g., Backup, Monitor, Key Vault) High availability and disaster recovery (HA/DR) configurations Monitor system performance and proactively resolve issues Support transport management, client copies, and system refreshes Collaborate with cross-functional teams to support project delivery and incident resolution Maintain documentation and ensure compliance with ITIL processes and security standards Requirements 8+ years of SAP Basis experience, including: 3+ years with S/4HANA & Fiori Administration 2+ years with SAP BTP administration Strong experience with SAP ECC, SAP HANA, and SAP Fiori Proficient in Unix/Linux administration (Red Hat) for SAP environments Experience with SAP on Azure, including: Azure Resource Manager (ARM) Azure networking and storage for SAP Azure monitoring and backup tools Familiarity with SAP Solution Manager, SAP Router, and SAP Gateway Experience in managed services environments with SLA-driven support Strong troubleshooting, analytical, and communication skills Preferred Qualifications: SAP Certified Technology Associate (S/4HANA, OS/DB Migration, BTP) Microsoft Azure certifications (e.g., AZ-104, AZ-120) Show more Show less

The Senior Linux Engineer is a valued member of the Coretek team responsible for responsible for delivering expert-level support for Linux operating systems, with a specific focus on SUSE Linux Enterprise Server (SLES) , maintaining, troubleshooting, and optimizing enterprise-level Linux systems. This role plays a critical part in ensuring system reliability and uptime by managing file systems, performing OS patching and migrations, and responding to high-priority incidents. Requirements Provide senior-level Linux OS support, specializing in SUSE Linux Enterprise Server (SLES) Extend and manage Linux file systems and volume groups Create and maintain mount points for applications and services Perform OS patching and migrations using zypper (including service packs and full OS upgrades) Troubleshoot and resolve system-down situations and kernel-level issues Provide Tier 3 Linux support during and after business hours as part of an escalation rotation