Community Manager

Job Details

• Job Title Community Manager
• Employment type Permanent
• Industry of the Employer Hospitality
• Department / Functional Area of the Job Field Sales Executive, Hospital Management / Director
• Job Description

  Job Opening: community manager

  Position:

  Location:

  Department:

  Reporting to:

  Experience

  Qualification

  Preferably

   

  The profile will include both inside the premises end to end patient handling and outside community reach for business, growth and marketing through events & activities.

   

  • Patient Handling : Managing OPD and IPD flow in all non clinical processes. Assisting & navigating patients inside the hospital.
  • • Follow Up : Follow up with the discharged patient about wellbeing and other auxiliary services if needed, then helping with the post sale services.
    • One Point of Contact : Be a solution provider for the patients being a single point of contact
    • Flexibility : Flexibility with appointment booking, billing, in room admission, assisting in discharge process on software. Marketing & Community Outreach: Develop and implement marketing strategies that resonate with local communities.
  • • Relationship Building: Establish strong, trust-based relationships with local community residents as well as with the hospital patients/residents.
    • Coordination : Interdepartmental coordination and liaising, Clinical & Non Clinical teams
  • • Leadership & Growth: Take ownership of the community engagement program within the hospital and outside too in the local community, apply first-principles thinking, and grow with us as we expand across the country.
    • Vendor Relationship : Build a good repo with outside vendors for ease of operations flow.
    • Complaint Handling : Handle complaints and concerns promptly and professionally.
    • Bespoke Service : Believe in providing empathetic and tailored service.