Cluster Head

The role of Cluster Head - Branch Banking based in Madurai within the Retail Banking business unit focuses on overseeing the operational functions of branches, encompassing distribution operations, customer service, administration, and sales. As the Cluster Head, you will guide Branch Managers in evaluating local market conditions, identifying sales opportunities, and developing forecasts and business plans aligned with larger branch banking channel objectives. Your responsibilities include managing budgets, identifying areas for improvement, sharing best practices with other branches and headquarters, addressing customer and employee satisfaction concerns, ensuring compliance with regulations and ethical standards, enhancing the branch's presence and reputation, and monitoring market movements and penetration. You will also be responsible for achieving product targets, cultivating relationships with customers, managing customer-centric operations, recommending process enhancements, and facilitating a customer-focused branch channel. In terms of managerial and leadership responsibilities, you are expected to attract and retain top talent, monitor key performance indicators related to employee productivity and attrition, and empower teams to achieve growth targets by providing necessary support. The ideal candidate for this role should be a graduate with a preference for a post-graduate degree in Finance (MBA preferred) and possess over 14 years of relevant branch banking experience.,