2349 Client Servicing Jobs - Page 35

Urgent Opening for Branch Head-Bangalore Posted On 20th Jul 2015 10:29 AM Location Bangalore Role / Position Branch Head Experience (required) 4-6 yrs Description DesignationBranch Head/Community Maven (Client Servicing) Experience- 4-6 yrs About the client Our client is a social media agency that specialises in helping brands use social media to engage with their consumers effectively and create awareness in online platforms. Located in Mumbai, India, we help brands create word-of-mouth in the virtual world both online and mobile. Our client helps companies manage their reputations online. Windchimes has developed and executed social media strategies for brands and companies like HUL, Kaya Skin Clinic, Red Bull India, Sula Vineyards, Marico, Bajaj Allianz, Femina, Zodiac, NDTV Imagine, ITCs Vivel, Maybelline & SolidWorks amongst others. For more information do visit About the Role: Will lead the sector specific servicing team for timely & successful delivery of projects Will lead relationship management with clients and be directly responsible for strategy & planning and timely & successful execution of projects Will report to Head Maven Client Servicing Responsibilities: Leading & Managing Servicing Team Lead a team of Associate Mavens to successfully plan and execute client campaigns Plan and come up with creative avenues for project execution; self-seeding & supervising seeding by team across social media platforms Ensuring creation of interesting & engaging content (Articles, Snippets, Contests, Polls, Quizzes, etc) for project execution Planning development of tools (videos, applications, etc) for client projects; ensuring timely creation & delivery Ensuring timely reporting to clients on projects Heading quarterly & End-of-Project reviews; ensuring timely payments Influencer Engagement & Community Maintenance: Identifying relevant sector-related online influencers bloggers, community owners, etc Developing & Maintaining relationships with influencers Representing Windchimes at relevant industry events - bar camps, twitter meets, etc Creating and owning sector-relevant communities on social networking sites; increasing traffic to communities and responsible for overall health of communities Coordinating with team to ensure participation on communities Participating in community-related social media platforms Contributing to the Windchimes-created communities & participating in online discussions on behalf of the organisation Others: Ensuring updation & regular maintenance of sector specific media universe including details on social media platforms, influencers, key sites, etc. Training team and keeping them up-to-date on latest developments in social media : Excellent leadership skills and ability to handle a team Strong interpersonal skills Bachelors / Masters Degree (desirable in Mass Communications) Four to five years of experience as Social Media Expert with a Social Media/Digital Media agency or in a Communications department in an organization Good communication & writing skills Basic knowledge of Internet & Mobile applications; presence in social media platforms like Facebook, Twitter and Linked in amongst others Experience in handling a specific category/categories Send Resumes to girish.expertiz@gmail.com -->Upload Resume

Were Hiring: Key Account Manager / Sr. Key Account Manager Location: Noida (Sector 96) Who We Are: At The Kite Flyers, were not just a marketing agencywere a brand’s launchpad. From scroll-stopping digital content to buzzworthy activations, we make stories soar. We’re a fast-moving, full-service 360 agency obsessed with ideas that perform. And now, we’re scouting for a Key Account Manager who can be the bridge between brilliance and execution. Who You Are: You’ve got that rare combo—client whisperer, campaign hustler, and strategy thinker. You know how to make clients feel heard, understood, and impressed—while also keeping internal teams aligned, excited, and on point. You don’t just manage accounts. You grow them. What You’ll Do: Client Relationship Management: Own day-to-day client communication. Build trust. Deliver consistently. Become the go-to person for everything big and small. Campaign Coordination: Collaborate with creative, digital, and strategy teams to make ideas come alive—on time, on brief, and on budget. Brief to Brilliance: Translate client briefs into actionable plans and guide the process till final delivery. Growth Mindset: Spot opportunities to upsell and cross-sell. Pitch smarter ways to do things. Be the reason our clients want more. Project Oversight: Juggle timelines, deliverables, approvals, and feedback across multiple accounts without dropping the ball. Reporting & Review: Share insights, compile reports, and lead reviews that showcase results (and wow clients). What You Bring to the Table: 5 –8 years of client servicing experience in a digital/creative/marketing agency Strong communication and presentation skills—confident in front of clients and internal teams alike Ability to manage multiple accounts and timelines like a pro Eye for detail, a mind for strategy, and a heart that beats for marketing Proven experience in executing integrated campaigns across channels Cool head, quick thinking, and a solutions-first attitude Why Work With Us? At The Kite Flyers, every day is different. You’ll work on big brands, bold ideas, and with some of the best creative minds in the business. We value ownership, speed, and originality—and we never forget to have fun while we’re at it. Perks of Joining The Kite Flyers: High-energy vibes: We’re a team that knows how to hustle while keeping things fun. Creative playground: Bring your quirkiest ideas, and watch them come to life. Impactful work: We’re not just flying kites; we’re helping brands soar. Commute Woes? Not with Us! We've got you covered with a pick-and-drop shuttle from Botanical Garden Metro Station , so your journey to work is as smooth as your ad campaigns performance graph. If you're ready to take flight with us, share your resume at milind@thekiteflyers.in Let’s build something extraordinary together. www.thekiteflyers.in

Hi Warm Greetings, Greetings from Rivera manpower services! Note : Excellent communications is a Must to apply Only immediate joiners with Degree Certificate Mandatory! Minimum 1 years Experience In International BPO is Mandatory Book your slots for the interview : Deepa : 9380300644 /9986267393 / 7829336034 About us: The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than 100 years. Deluxe Creative companies house the worlds top talent. Deluxe Delivery enables content creators and providers to get their content to the world in any format. With headquarters in Los Angeles and New York, and operations in 25 key media markets worldwide, Deluxe relies on 8,000 of the industry's premier artists, experts, and innovators. Position 1: Designation: Accounts Coordinator/ Client Services Executive CTC- 6LPA+ allowances upto (8k)Shifts- Hybrid mode, Fixed weekend offUS shifts(9pm-6am)(10pm-7am) Location- Bellandur, Bangalore Roles and Responsibilities: Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally. Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Create, maintain and communicate to client project timelines and budgets. o Prepare and communicate pricing quotes and estimates with client. o Ensure Billing and Revenue Tracking is maintained weekly. Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations. Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management. Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions. o Working with Account Coordinators to ensure day to day production is running effectively. o Ensure Account Coordinators maintain a current and accurate understanding of all work-in- progress that has been initiated. Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required. Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client. o Communicate regularly with client regarding project performance metrics. Note: 1. This is client interaction role and not Finance & Accounts role. 2. Transport - free pick-up and drop facility from your residence to work and back. 3. Meals - Breakfast, Lunch and dinner will be served in the facility. 4. Candidate should be open for Night shift (9pm-6am)(10pm - 7am) Regards, Deepa : 9380300644 Rivera Manpower Services

Job Description: Business Development: Sell online Property solutions to clients-Real Estate Developers and Consultants by assessing their business requirements and tailor pitch the solutions. Business Acquisition: Achieve sales targets by growing business through acquiring new clients from assigned territory. Lead Generation: Developing a database of qualified leads through referrals, telephone canvassing and cold calling and establishing relationships. Client Service & Engagement: Actively engage with the customers by monitoring product delivery, demonstrations and trainings. Closure & Collection: Manage prospects, negotiate and freeze on commercials taking them to a logical closure with required documentation and ensure timely collection. Process Compliance: Partner with other departments (i.e. Legal, Finance, product) to ensure process compliance and adherence to guidelines. Role Expectation Candidate should have their own convenience Willingness for client meeting and New Acquisition/ onboarding Should be open to work as a team player Should work Independently and self-motivated to work as individual

Bonjour| Namaste Pune! Warm Greetings from EchoBooom!! Passionate about a career in Marketing & Sales? Looking for a doorway into one of the fastest-growing companies in the Digi-world? We are looking for entry-level Brand Representative professionals to join our growing team. The role offers an environment to learn, practice, challenge, and establish a strong foundation thats in value to your career. The focus is on building and training our sales teams with more leads, more closed deals, and more revenue. Your efforts directly give to Echobooom top-line growth providing you with a professional development path into consultative selling, Your Role As a Brand Ambassador, you bring our brand to life every day! You would be the face of our company and be proud of it! Thorough understanding of our products Passionate about building brand loyalty Most importantly, you represent our company values and bring your REAL self to work every day. Your Responsibilities Your skillset rocks no matter what zone you're You're an innovative problem solver! Make your customers day your priority and you're able to proactively resolve their concerns while sticking to company policy. You're a team player - #teamwork! You're always willing to assist your team in #gettingthejobdone. You've got integrity! You do the right thing and you always adhere to EB's policies & procedures. Our Business Associate love us because: They work with REAL people - there's nothing like our #EBFamily. They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement. If an organization is your SUPER POWER, then this job is for you! Attention to detail comes second nature to you and isn't something you stress about. You will be supporting an active sales force. If this sounds like an environment you'd thrive in, then expect to be appreciated! Apply here now SKILLS AND ABILITIES: Excellent Communication and relation-building skills Hardworking & creative nature Strong team player Age requirement- 20 - 27 Immediate joiners Currently in PUNE location EDUCATION: Any/Graduate/ Post Graduate/ Diploma EXPERIENCE: 0-2 year PAY RANGE: 2.5 - 5.0 LPA OFFICE LOCATION : SHIVAJI NAGAR. ONLY PUNE LOCAL & IMMEDIATE JOINER CANDIDATE CAN APPLY. Contact : Ms. Pooja 9324931425 (also available on WhatsApp ) to confirm an appointment or please forward your updated resume to echoboomhrm@gmail.com. We assure confidentiality of your profile. Looking forward to hearing from you!

Roles and Responsibility Manage and maintain accurate customer data in the SAP CRM system. Develop and implement effective sales strategies to drive business growth. Collaborate with cross-functional teams to ensure seamless integration of SAP CRM with other systems. Analyze sales trends and provide insights to enhance business performance. Ensure data quality and integrity by implementing data validation checks. Provide exceptional customer service through effective communication and issue resolution. Job Requirements Strong knowledge of SAP CRM modules, including Sales, Service, and Marketing. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills, with the ability to build relationships. Experience with data analysis and reporting tools, such as Excel or Access. Familiarity with industry-specific regulations and compliance requirements.

The role involves managing key client relationships, executing campaigns, and ensuring seamless coordination with internal teams. If interested, one can share their resumes on hr@pentacledesigns.com Food allowance Provident fund

Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: DIVYA - 9513900439 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International voice Process (Telecom/ Retail) Work Location: Bangalore Cab Service: Both ways provided(25 kms) CTC Details: Exp UG/ Grads - Sal Upto 6.5lpa Shift Timings: US Rotational Shifts Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates. Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred. Perks and Benefits *Shift Allowances *Incentives *Insurance *Pickup & Drop Facility Regards, DIVYA 9513900439sw Rivera Manpower Services.

Key Responsibilities: Plan, execute, and optimize paid campaigns across Google Ads, Meta (Facebook/Instagram), LinkedIn, and other relevant platforms. Monitor performance metrics daily and adjust campaigns to improve ROI, CPA, ROAS, and other KPIs. Conduct A/B testing on creatives, landing pages, and bidding strategies. Collaborate with content, design, and product teams to ensure ad creatives and landing pages are aligned. Analyze traffic and conversion data using tools like Google Analytics, Google Tag Manager, and CRM platforms. Develop comprehensive reports and dashboards to track campaign performance and make data-driven recommendations. Stay updated with the latest trends and changes in paid media platforms, digital marketing tools, and industry best practices. Manage budgets and forecasts effectively, ensuring optimal allocation across channels.

Responsibilities: The position is suited to highly motivated professionals able to deal with the pressures of managing financial services research properties primarily focused on, but not limited to, wealth management and life insurance. The ongoing research responsibilities of the position feed into a wider range of regular subscription-based research publications as well as making the incumbent a key support for one-time consulting and research projects in their areas of domain expertise and coverage. These responsibilities involve: Managing the contribution of our resident analysts and associates in Mumbai, as well as in other MI geographies, as well as ensuring the effective collaboration with North American and EMEA teams either leading or involved in supporting research function In the US, Canada, Australia and EMEA. Ultimate responsibility for maintaining, refining and introducing new data sets and metrics in the research coverage area. Engaging with ISS MIs many research participants to both build knowledge and expertise and Managing critical client servicing efforts across a broad spectrum of ISS MI subscribers. The incumbent will have ultimate responsibility for the timely delivery of the ongoing research publications, as well as providing direction, supervision and mentoring of research team members. Successful candidate will have an opportunity to conceptualize and lead teams to create original research and new data sets for ISS MI. Additionally, managing long-term and emerging relationships developed with the many businesses that are engaged with ISS MI as clients, prospects and research participants, is a key responsibility. Specifically, at this level within ISS MI, the incumbent will be expected to: Have an understanding of personal financial wealth, the wealth market product set (including banking and life insurance) and wealth distribution models in North America and Asia. Familiarity with the Australian and European wealth markets a definite plus. Conceptualize, propose and execute research designed to inform clients and the industry on emerging trends in the area of domain expertise. Engage with industry participants, establish and maintain key relationships at senior levels and ensure the research team is able to arrange and run confidential research interviews and ongoing discussions with all key contacts. Develop and provide comprehensive and supported insights from the research and communicate them to internal and external audiences in verbal, written and digital presentation formats. Manage, support and mentor research team members contributions in respect to those communication efforts. Coordinate/manage analytics and thought leadership support for research and consulting engagements in the area of research focus. Demonstrate care, precision, diligence and thoughtfulness in the management and execution of research analytics, report production and verification processes. Coordinate team members workflow, define and monitor deliverables, and take responsibility for delivering research and reports to production deadlines. Manage, and support the recruitment of analytical staff and lead the development and mentoring of analysts and associates on the incumbents own team and beyond. Manage the relationship between the Research team and Data Operations and Development teams to ensure the integrity and quality of data onboarding, database mining and collaborate on specific projects and deliverables. ideate and propose new products, data sets and data refinements to the expansive data capital of ISS MI. Pro-actively share knowledge and understanding of industry developments across ISS MI, on a formal and informal basis Qualification: An Post graduate degree from a well-recognized university in economics, finance, commerce, business administration. Other disciplines such as mathematics, statistics or social sciences will be considered in combination with experience. A minimum 10-years experience in the retail financial services or wealth management industries including, but not limited to, specific distribution related businesses, asset management companies or life insurers. Professional experience with a global or a North American firm, and experience in collaboration as part of a global team a definite plus. Passion for developing and growing domain expertise and for disruptive thinking. Very strong conceptualization, synthesis, communication and writing skills Ability to work under pressure to meet deadlines and conflicting demands. Strong interpersonal and people management skills experience managing a team a definite asset. Superior organizational skills necessary to manage analysis of a diverse array of business line data. Excellent problem-solving, conflict resolution, negotiation and decision-making skills Must be proficient in standard office software, (MS Office Excel, Word, PowerPoint, Access).

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications. Perks and benefits: Mention available facilities and benefits the company is offering with this job.

Role & responsibilities: This is an India based individual contribution role that will directly support the IT recruitment of Sciente in Singapore/Malaysia/Philippines. Follow a consultative approach to understand the on-site IT job role requirements & expectations of the clients we have in Asia Pacific (APAC); Understand various technologies involved in the role and how it works; Derive an effective sourcing strategy to reach out to right group of tech talents within the APAC country of job role; Understand the matching skills/capabilities/aspirations of the tech talents; Guide talents for their career progression in a consultative manner (candidate management); Work closely with on-site client facing managers/business development managers; Present the right talent profiles to the clients or client facing managers; Own-up and build good rapport/relationship with the shortlisted candidates through-out the process; Manage shortlisted candidates proactively with a consultative approach; Facilitate the matching/hiring process for the client to hire the right talents, bingo! That's what is expected from this role; Managing large resource ramp-ups as a project and team management are possible for aspirants with relevant skills; Result Orientation: Your sincere efforts towards talents' success, client and community delight to have a meaningful career. Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Relevant work experience of 3-6 years in executive search or IT talent acquisition or tech recruitment in end-user client serving environment is mandatory; At least 3 years of work experience for APAC (Singapore, Malaysia, Philippines, Hong Kong) clients is a must; Having a commitment towards accountability of the role with a can-do attitude to achieve the desired goals on a monthly basis is very much required; Communication, inter-personal skills, meticulous and result-orientation are the most important attributes for this role; Having a mind-set of delivering value to make candidates/clients succeed; Education in engineering or computer science related discipline shall be highly desired; This being a tech specialised role, aptitude and ability to keep learning about technology tools/systems/platforms, is one of the key success factors for this role. Perks and benefits: Soft/Functional Skills Proficiency Level Communication Skills (written & verbal-neutral accent) High Tech talent sourcing High Aptitude for technology High Meticulous/detailed High Result orientation/ performance driven High

Dear Applicants, Greetings from Teamware Solutions! Position: PB Trade Experience: 2- 4 Years Notice Period: Immediate joiners - 30 Days max Location: Bangalore (Local candidates can apply) Interested candidates can apply to the given email ID: greeshma.t@twsol.com Job Description:- 1. Liaising/communicating with Global stakeholders and various operational groups 2. Identification and timely escalation of risk items to management 3. Planning and organizing of project, initiatives and team testing 4. Providing reporting /information to management and key stakeholders 5. Ensuring procedures are implemented, are accurate, relevant and complied with across the team 6. Proactively contribute towards the drive to improve process efficiency through root cause analysis Skills required:- 1. Knowledge of the full Cash payment process & Trade flow from Execution to settlement for the market & the client 2. Strong background in Financial Services within Operations 3. Proven track record of successful project implementation 4. Client Service Experience &; management 5. Experience of costing models based on exception management

Position Overview We are looking for a highly motivated and detail-oriented Customer Specialist for our International BPM operations. The role involves interacting with global clients, primarily from [UK/US/markets], addressing customer inquiries, resolving issues, ensuring service quality, and supporting end-to-end process delivery. Role & responsibilities Understand the problem of customers and handle escalations. Provide customer support to clients through Voice and Non-voice Oversee customer service operations to ensure high standards of service delivery. Accurate payment posting in the revenue cycle software provided by the client and generating the invoices Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner Demonstrated ability to build strong relationships with customers Receive 40-60 inbound calls from current patients or prospective patients. Communicate effectively with clients and insurance companies to facilitate a seamless intake process. Handle inquiries and resolve issue with an emphasis on delivering excellent customer services. Assists in resolution of outstanding issues from earlier transactions. Requirements: Communication: Strong verbal and written communication skills Education: Graduates, Post-Graduates in a relevant field such as Marketing, Business Administration, or Communications. Experience: Minimum 2+ years as an Account Manager/customer service. Prior experience in BPOs, Banking or Credit card process is preferable. Must have experience in US or UK B2B or B2C calling. Preference will be given to the candidates having experience in healthcare, Patient calling, soft collections. Technical Skills: Basic knowledge of MS Office (Excel, Word, Outlook) and CRM tools. A positive attitude, a customer-centric mindset, and problem-solving abilities Benefits: 5 days working Attractive salary with performance-based incentives. Medical insurance. Accidental Insurance Gratuity Maternity Leaves/Paternity Leaves benefits

Act as the point of contact for clients and understanding briefs. Collaborate closely with internal teams to ensure timely and accurate project delivery. Contribute to strategic planning and campaign development. Prior experience in an agency.

:- Generate new leads and help expand business PAN India Desired background. 1-10 years of experience in a sales & client service-driven organization. Identify and approach potential customers. Build and maintain relationships with clients. Provide product information and demonstrations. Achieve sales targets and contribute to company growth. Well-groomed with good communication skills. Strong understanding of sales as a skill & good attitude. High on service orientation.

Job Responsibilities for Sales: 1) Essentially a Sales BD role where the incumbent is supposed to cater to direct queries that come to us from various sources. 2) Responsible for after-sales service for the clients addressed as a query. 3) Generate new leads and help expand business PAN India Desired background. 4) 2-4 years of experience in a sales & client service-driven organization. 5) hotel sales/hospitality sales background will be preferred. 6) Well-groomed with good communication skills. 7) Strong understanding of sales as a skill & good attitude. 8) High on service orientation. Profile:-Inside Sales Executive Location:- Gurgaon IndustrySales & Marketing Business Development TelecallerQualificationOther Bachelor DegreeKey Skills Outbound Calling Cold Calling Inbound Calling BPO Inside Sales Executive Sales Consultant Sales Advisor Customer Associate Business Development Executive Female Call Center Outbound Voice Gurgaon Walk in

Communicate client's briefs effectively to internal teams. Manage designated projects/campaigns on a day-to-day basis ensuring the highest levels of quality, within designated timelines. Manage project costs, budgets, and client expectations. 1-2 years of experience working with a mid-sized advertising agency, in a client servicing role. Agency experience is mandatory Pratibha

We are looking for an Event Production head (1) to manage all ops and we are also looking for an event production assistant (1) and also trainees intern level (2)

Designation-Team Lead/Assistant Manager/Manager in CRM for Client Servicing Job Location: Gurgaon Industry-TPA Company or Health Insurance will only be preferred If you are interested, please you can visit to Office between 11AM to 1PM Monday-Friday Vidal Health TPA | 531-532 | Udyog Vihar | Phase V | Gurgaon | Haryana 122 016 Contact Number-9971006988 Job Description: Key Responsibilities: 1 . Management and Retention of Top corporate for the region alont with Team as a L1 Level. 2. Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team and proactively act on issues before escalations. 3. Fulfilment of SLAs. 4. Oversee timely submission of MIS reports to Insurance Companies/Corporate etc.. 5.. Oversee department functions like the Customer Care, Claims, Preauth and related functions. 6.Claims and Cashless settlement 7. Coordination with Broker, Insurance Company and Corporate Client etc. Experience required: Experience: 2-4 years of experience in Customer Service or Client Relationship roles in Health Insurance or TPA Company Personal Attributes and Competencies: Strong verbal, written, presentation and persuasive skills that effectively communicates with Experience of making and developing strategies Strong negotiation skills that demonstrate creative, innovative problem-solving approaches to complex situations. Strong analytical and problem-solving skills. Interested Candidate can connect -09971006988

Bonjour| Namaste Pune! Warm Greetings from EchoBooom!! Passionate about a career in Marketing & Sales? Looking for a doorway into one of the fastest-growing companies in the Digi-world? We are looking for entry-level Brand Representative professionals to join our growing team. The role offers an environment to learn, practice, challenge, and establish a strong foundation thats in value to your career. The focus is on building and training our sales teams with more leads, more closed deals, and more revenue. Your efforts directly give to Echobooom top-line growth providing you with a professional development path into consultative selling, Your Role As a Brand Ambassador, you bring our brand to life every day! You would be the face of our company and be proud of it! Thorough understanding of our products Passionate about building brand loyalty Most importantly, you represent our company values and bring your REAL self to work every day. Your Responsibilities Your skillset rocks no matter what zone you're You're an innovative problem solver! Make your customers day your priority and you're able to proactively resolve their concerns while sticking to company policy. You're a team player - #teamwork! You're always willing to assist your team in #gettingthejobdone. You've got integrity! You do the right thing and you always adhere to EB's policies & procedures. Our Business Associate love us because: They work with REAL people - there's nothing like our #EBFamily. They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement. If an organization is your SUPER POWER, then this job is for you! Attention to detail comes second nature to you and isn't something you stress about. You will be supporting an active sales force. If this sounds like an environment you'd thrive in, then expect to be appreciated! Apply here now SKILLS AND ABILITIES: Excellent Communication and relation-building skills Hardworking & creative nature Strong team player Age requirement- 20 - 27 Immediate joiners Currently in PUNE location EDUCATION: Any/Graduate/ Post Graduate/ Diploma EXPERIENCE: 0-2 year PAY RANGE: 2.5 - 5.0 LPA OFFICE LOCATION : SHIVAJI NAGAR. ONLY PUNE LOCAL & IMMEDIATE JOINER CANDIDATE CAN APPLY. Contact : Ms. Pooja 9324931425 (also available on WhatsApp ) to confirm an appointment or please forward your updated resume to echoboomhrm@gmail.com. We assure confidentiality of your profile. Looking forward to hearing from you!

About the Role: Grade Level (for internal use): 07 The Customer Care Team is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligences customer service issues in a timely fashion. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to S&P Global. The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include: Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs User management and customer on-boarding Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met Answering queries about permissioning from colleagues and Third-Party data providers Develop specialist status, thorough expertise, in an assigned product area. Become a go-to person for that product to support customers and internal staff queries Act as the point person on product operational changes through scheduled product meetings Provide weekly product, support and project-based status updates at departmental meetings Assist with the creation and maintenance of Customer Care Team's processes and documentation to ensure efficient running of the team Identifying and escalating calls as needed to the appropriate level 2 support units Continually innovate and fine tune the service desk system and reports to maximize its efficiency Formulate and help implement effective business workflows and processes for internal S&P Global Market Intelligence departments using Salesforce as required Required Skills/Characteristics Strong English language verbal and written communication skills (Preferably with secondary language capabilityFrench, German, Spanish) Excellent organizational skills with the ability to integrate into a fast-paced environment with great attention to detail Ability to learn quickly and multitask Strong MS Excel skills Effective analytical and troubleshooting skills Flexible and reliable, able to adapt to changing situations. Team player, able to spot where help is required and can deliver help, coaching and training to other team members globally. Ability to use own initiative to solve problemsability to turn quality work around in quick timescales and can discern the need for urgency from unnecessary rush. Customer-facing phone experience Preferable Skills/Characteristics Work experience, either directly with the public or on a dedicated support desk Experience of financial services technology and/or market data experience Interest in financial markets Experience with a call management system and Salesforce tool Flexible and able to work on weekends as part of work week and during public holidays as necessary. Fresh graduates are encourage to apply About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

The Opportunity This career opportunity is within our Banking & Financial Services (BFS) Consulting business unit. They focus on providing solutions that help clients re-imagine and transform their businesses. With our deep industry expertise, business process understanding and technology prowess complemented with a set of accelerators and frameworks, we help clients respond rapidly to the dynamic business environment today and also helping our clients to thrive in todays digital world. Responsibilities Growth: Work with the leadership team to help define a sound business growth strategy for BFS. Ensure the consulting business opens new business opportunities and expands Wipros client positioning across India. Solutions: Identifying & defining differentiated services and solutions for various process areas within BFS space Practice Management: Manage the team of consulting professionals based in India, including their goals & objectives, mentoring, career planning etc. Partnerships: Define and establish products & fintechs partnerships closely working with alliance team to nurture the partnership and also with the internal stake holders within Wipro Branding: Leverage the above to help create a strong Wipro Market Positioning for - increasing Wipros mindshare in the BFS ecosystem The India BFS Consulting Leader will also be our senior point of contact during global customer CxO's visits to India, you will ensure a signature client experience for all our global customers (the role will focus on Europe Market) Who we are looking for: Develop Business, Sell & Deliver Big picture orientation, conceiving effective strategies to drive growth. Entrepreneurial drive with a can-do attitude and pragmatic approach Outstanding leadership, communication, relationship building and networking skills on the client side, ecosystem partners and internal organization. Influential internal change agent with gravitas and business building mindset Successful in generating consulting business from new and existing accounts and have the capability to drive and lead customer relationships into multimillion-dollar engagements. Proven track record of winning transformational and strategic consulting sales, and strong focus on account planning, business development strategies, participating in large integrated deals, governance, delivery and operational management. Delivery and program expertise with experience in handling multi shore consulting projects with distributed teams delivering sustainable customer value. Know-how to comprehend complex scenarios, propose effective implementation plans & solutions in tackling challenges. Driving Transformation Ability to probe customers, engage in conversations to uncover the underlying problems and shape the challenges into structured problem statements. Significant transformation proposition definition and engagement shaping using core and disruptive technologies to solve business problems for tangible business benefits at large enterprise clients. Be a champion and passionate advocate for Transformation to reposition Wipro as a strategic partner to accelerate and sustain customer value. The individual must be an ambassador for Digital Adoption and the Digital Transformation for the industry. Ability to drive and lead the strategic execution, manage change, build relationships with clients, partners, motivate teams and achieve results. Have a good understanding of IT and digital technology, including its application across the banking and financial services industry in particular; o Banking - Payments, Retail Banking, Channels and Lending o Securities & Capital Markets - Trading, Asset Management, Back Office and Wealth Management Talent Management Creative, collaborative, and motivating consulting leader who can focus diverse teams on common outcomes and goals. Nurturing, developing, mentoring of top talent into future consulting business leaders. Experienced in managing large practice teams as well as large programme teams. Strong desire to learn and shape your own and others career path. Execution of organisational people strategy with strong collaboration from HR and Recruitment leads. Proactively seeks opportunities to attract top diverse talent at all levels. Exemplary professional and corporate track record, delivering concise and effective communications with authority. Highly adaptable in dynamic environments and integrates effectively into a global matrix environment. Thought Leadership Ability to converse with industry leaders, analysts and formulate POV on trends. Proactively propose solutions, investment decisions along with published artifacts, industry speakerships, analyst interactions etc Internal content and offerings creator and contributor, writes publications, blogs and whitepapers. Utilises social media effectively using their digital presence. Strong domain knowledge and experience of developing and delivering strategic business and transformative initiatives with a significant focus on Digital.

Manage key regional client accounts, ensure timely service delivery, build strong client relationships, identify growth opportunities, coordinate with internal teams, support retention efforts, monitor satisfaction, and ensure SLA compliance. Required Candidate profile Manage key accounts, ensure service delivery, drive retention, coordinate with teams, and track satisfaction. 5–8 yrs B2B experience, strong client skills, fluent in English and Tamil.

Designation: Senior Executive/Executive - Account Management Location: Noida Experience: 1 -6 years Job Summary/ Your Role in a Nutshell: The ideal candidate should possess strong client servicing/account management experience by developing and implementing effective digital strategies across social media, email marketing, and landing pages. A strong understanding of digital marketing tools, client and stakeholder management, and a proven track record of growing client portfolios are essential. What youll do: Oversee the agency-client relationship by ensuring seamless operations, building strong rapport, and fostering long-term connections with clients to drive retention and revenue growth Assess clients’ business and marketing needs, recommend digital solutions leveraging marketing, technology and analytics, and provide strategic guidance to meet their objectives Create effective digital strategies while closely working with the planning and creative teams Manage social media posts, publishing, landing page creation, email marketing, and related tasks Work with senior management for new business development from ideation, and execution, to pitch presentation Implement sound project management processes and tools for delivery and execution What you need: Bachelors/Masters in English Literature or Mass Communications or MBA with 1+ years of experience in client servicing/account management In-depth understanding of digital marketing including social media marketing, social advertising, SEO, SEM, marketing automation/ email marketing, and analytics Knowledge of various digital marketing tools, platforms, and technologies- leading social media platforms, and publishing tools like Hootsuite, Google AdWords, Google Analytics, MailChimp, HubSpot, etc. Proven track record of managing and growing client relationships and portfolios by understanding business requirements and proposing effective strategies and campaigns Prior experience of handling a team of digital marketers Excellent verbal and written communication skills