Client Services Executive

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Job Summary:

Client Service Executive

Key Responsibilities:

• Respond promptly to client's inquiries via phone, email, chat, or social media.
• Handle client complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain detailed records of client interactions, transactions, feedback, and actions taken.
• Identify and escalate issues to the appropriate departments when necessary.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Process orders, forms, applications, and requests.
• Follow communication procedures, guidelines, and policies.
• Support sales and marketing teams by providing feedback on client needs and preferences.
• Maintain a professional and positive attitude toward client at all times.
• Work closely with the operations, creative, marketing teams to resolve post-sale issues.

Qualifications and Skills:

·        Minimum qualification: Graduate in any stream (Undergraduates may also be considered based on communication skills).

Freshers are encouraged to apply.

·        Strong verbal and written communication skills.

·        Ability to remain calm and professional under pressure.

·        Willingness to learn and work in a fast-paced environment.

·        Basic computer knowledge; familiarity with CRM systems is a plus.

·        Multilingual skills (English, Hindi, and/or regional languages) are an advantage.