Client Services Executive

About CredenceSoft:

BookOne (Property Management System)

Job Summary:

Service Executive

Key Responsibilities:

• Assist clients with product implementation, onboarding, and training.
• Provide on-site or remote service support based on specific client needs.
• Attend client locations as and when needed—not on a fixed schedule.
• Coordinate with internal technical and product teams to resolve client issues.
• Maintain proper records of service activities and client feedback.
• Educate clients on new product features and ensure optimal usage.

Training & Travel:

• Comprehensive training will be provided on all company products and client interaction protocols.
• All travel expenses will be reimbursed as per company policy.

Qualifications & Skills:

• Bachelor’s degree in any discipline (Hospitality/IT/Business preferred).
• 1–2 years of experience in service support or client-facing roles preferred; freshers with strong communication skills may also apply.
• Excellent interpersonal and problem-solving abilities.
• Proficiency in MS Office and a comfort level with using tech platforms.