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Business Analysis Manager

1 - 5 years

0 Lacs

maharashtra

Posted:5 days ago| Platform: Shine logo

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Skills Required

debt management collections process scenario analysis gap analysis process improvement customer service cost ncl forecasting portfolio tracking target allocation adherence to legal guidelines policy improvement operational efficiencies stakeholder collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

The Business Analysis Manager-Debt Management, within the Debt Management-Flows department, is responsible for overseeing the collections process for assigned debts. This role involves forecasting costs and NCL for retail products, conducting scenario and gap analysis, and closely monitoring specific portfolio buckets. The Manager is tasked with setting and achieving targets from both agencies and in-house teams, while ensuring compliance with collection processes and legal requirements. Additionally, the Business Analysis Manager-Debt Management is expected to proactively recommend process enhancements to enhance service efficiency and quality. They play a key role in identifying opportunities for process and policy improvements across the Retail Banking business to drive operational efficiencies and deliver high-quality customer service. Collaboration with internal stakeholders is essential to leverage in-house synergies for optimal outcomes. Education Qualification: - Post-graduation: CA/ MBA (finance) Experience: - 1 to 5 years,

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IDFC FIRST Bank logo
IDFC FIRST Bank

Banking and Financial Services

Chennai

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