Banker

The role of Banker-Customer Experience in Retail Banking Branch involves providing exceptional customer service and fostering strong relationships with clients. Your main responsibility will be to engage with customers on a daily basis to increase Current Account/Savings Account/Term Deposit build up, and to promote Asset & Wealth products. You will be expected to meet business targets, offer tailored product solutions based on customer needs, and drive higher product penetration per relationship. Additionally, you will be required to address customer queries and complaints promptly, ensure compliance with banking regulations such as Anti Money laundering and KYC norms, and assist in audit closure. Secondary responsibilities will include performing audits to ensure adherence to internal and external regulations, and maintaining a customer-focused approach to establish long-lasting partnerships. Key success metrics for this role will include CA/SA/TD build up, share of customer wallet, product cross-sell targets, and performance scorecard achievements. To qualify for this position, you should hold a graduate degree in any discipline, with a preference for a post-graduate degree in MBA. A minimum of 1-4 years of relevant experience in the BFSI industry, particularly in Retail Liabilities, is required. If you are passionate about delivering excellent customer service, have a strong understanding of banking products and regulations, and possess the necessary qualifications and experience, we encourage you to apply for this exciting opportunity.,