Back End Sales Staff

As a Client Database Manager, your primary responsibility will be to manage and maintain client databases efficiently. You will also be required to handle incoming inquiries and provide excellent customer support to clients. Your key responsibilities will include managing inbound and outbound client communication through various channels such as phone, email, and digital platforms. It will be essential to generate leads, build strong relationships with clients by providing tailored product solutions, and offer product and service information to assist clients in making informed decisions. You will also be responsible for processing sales orders, quotes, and following up on order status, deliveries, and inquiries. It will be crucial to address client queries and concerns promptly to ensure their satisfaction. Collaborating with the sales team to achieve monthly and quarterly targets will be a part of your role. Maintaining accurate CRM records of client interactions and sales activities, preparing reports on sales progress, client feedback, and market trends, and coordinating with logistics and operations teams for smooth order fulfillment outside Mumbai will also be some of your responsibilities. Additionally, delivering after-sales support to enhance customer satisfaction and foster lasting relationships will be a key aspect of your job.,